The Hub
Our housing guidance site
Slides from the induction weeks for all new staff in landlord services.
- New landlord services induction welcome
- Purpose and principles
- Designing to meet demand
- Discussions around money
- Rent workshop presentation
- High level voids flow
- Moving in and out - Voids workshop June 2019
- Moving in and out - Voids workshop Sept 2019
- IT overview
- Reflective practice - additional material
- Repairs and landlord services workflow
Neighbourhood manager workshops
Workshop 2 - Facilitating reflective practice
Additional training material
- Landlord services videos (case management system)
- Leaseholders services briefing
- LWP - Case Migration guide for staff
- Voids Northgate guide
- Welfare rights STARR user guide (link to - see bottom of page)
- Yammer Northgate guides (see "Pinned" links on the right)
