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Service user feedback

Service user feedback

Feedback from service users is a key element of quality assurance as it provides information on the quality of services and gives an early indication where there are issues that need to be addressed. CSSW has a number of methods for collecting and collating service user feedback in order to improve services.

Consultation is a key mechanism for enabling participation in decision making and getting feedback from children and parents on how services are improving lives.

CSFH has a number of consultation forms that should be used to gather the views and wishes of children ahead of key review meetings so that information can be gathered on how well the child's plan is being implemented and whether good outcomes are being achieved. 

Children should be consulted prior to review meetings using the relevant consultation form.

CIN consultation form 4-10

CIN consultation form 11+

CP consultation form 4-10 years

CP consultation form 11+

LAC consultation form 4-7

LAC consultation form 8-11

LAC consultation form 12+

LAC consultation form 16+

 

Last updated: 12 November 2024