To ensure we keep to and uphold the commitment we make to people who draw on care and support, their families, and carers, we each have a role to play in contributing to high standards of practice and service delivery through our Quality Assurance Framework.

See below to understand how responsibilities are shared

Practitioners are accountable for:

• Quality assuring their own work including recording
• Seeking support when required
• Sharing good practice with colleagues
• Reflecting critically in practice in supervision
• Taking up opportunities to enhance learning and development
• Actively encouraging people’s participation and voice
• Providing feedback to commissioners and in house provider services on the quality of services.

Team Managers and Service Managers are accountable for:

• Monitoring team performance
• Quality checking practice through audits
• Monitoring individuals/managers performance, learning /development objectives and support needs
• Dealing effectively with complaints
• Building on and celebrating compliments received
• Reporting progress and evidence of best practice as well as raising issues with the SMT.

Principal Social Worker/Practice Leads are accountable for:

• Professional leadership to ensure high quality practice
• Providing opportunities to listen to the workforce and receive feedback on growth in practice
• Developing and implementing new divisional policy.
• Providing leadership on evidencing and building upon best practice, learning from SARS, LeDers and Serious Incidents
• Challenging practice and service delivery to improve outcomes for people drawing on care and support, carers, and their families.

In house Provider Services are accountable for:

• Monitoring Performance
• Carrying out quality assurance activities
• Data collection and analysis
• Monitoring individuals/managers performance, learning /development objectives and support needs
• Dealing effectively with complaints
• Building on and celebrating compliments received
• Delivering high-quality care through services that are safe, effective, caring, responsive and well-led and that use resources sustainably.

Commissioners are accountable for:

• Developing a partnership approach with providers to ensure that commissioned services mirror the values of Camden Council
• Contract monitoring to ensure high quality performance and recognise opportunities for service improvement and service development
• Managing service improvement plans
• Ensuring that during the procurement process quality and quality assurance methodology is an integral part of the tender process, that runs through the whole life of the contract
• Fulfilling Care act responsibilities in relation to oversight of non-commissioned CQC registered providers and taking action where required in relation to quality across the whole care market
• Involving partners, operational teams and residents in contract monitoring
• Encouraging and gathering feedback from the adult social care workforce on any quality issues and safeguarding
• Engaging with and providing learning opportunities, forums and check in meetings with providers
• Distributing relevant information that impacts on quality e.g learning from SARs
• Working with relevant NCL or London wide commissioning leads on joint service improvement plans when appropriate
• Utilising information from a wide range of sources to identify trends and develop knowledge of the market
• Conducting monthly Provider Oversight Boards with ASC, commissioners, health partners, quality, and safety colleagues to discuss any quality and/or safeguarding issues
• Sharing relevant information about provider quality
• Quarterly meetings with the CQC to share information about the local market of providers and identify key risks.

SMT and Elected Members are accountable for:

• Monitoring Performance
• Listening to staff and experts by experience
• Promoting rights of residents and carers
• Holding senior management to account
• Monitoring and reviewing the QA Framework implementation plan
• Agreeing improvement actions
• Acknowledging and congratulating good practice in service delivery
• Ensuring that performance and quality information is analysed and used to inform service delivery as well as strategic planning and commissioning.