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ASC
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ASC
Connecting people to support
Assistive Technology, Occupational Therapy and Equipment
Assistive Technology (Careline Telecare)
Completing the benefits section: reduce, avoid, prevent, none
Guidance for Specialist and Community Equipment in Care Homes
Just Checking activity assessment tool
Oysta Devices – hospital discharge
Roles and responsibilities, FAQs, leaflets and case studies
Step 1: Referral
Step 2: Assessment and Installation
Step 3: Monitoring and Response and Cost
Step 4: Maintenance and Review
Step 5: Change in Circumstances/Ending the Service
What is AT and Pre-referral Engagement
Zoom guides
Occupational Therapy
Eligibility criteria
How Adult Social Care Occupational Therapists can support you
How to request support from OT
What do they offer?
What is Occupational Therapy?
Bereavement
Bereavement and registering a death
Bereavement/ End of Life Guidance for Practitioners
Public Health Funerals
Care and Support at Home
Reablement
Henderson Court
Information on reablement for social care practitioners
Reablement and Enhanced Reablement Purchase Orders – Mosaic Guidance
Referrals to Henderson Court (Reablement Flats)
Who is reablement for and where can it be provided?
Support at Home Pilot
Making a referral and contact details
What the pilot offers
Family Group Conferencing
Contacts & Adult FGC UK Network
Stage 1: The referral
Stage 2: Preparation
Stage 3: Conference (Plan and Agreement)
Stage 3: The Conference
Stage 4 & 5: Implementation and review of the plan
The Family Group Conference model
What is a family group conference?
Hospital discharge
Carers and hospital discharge
Discharge alert protocol
Homelessness and hospital discharge
Process for discharge and pathways
Reablement flats
Review of placements following hospital discharge
Safeguarding in hospital
Urgent Community Response (AKA Rapid Response)
Virtual Wards
Housing Matters
Home Improvement Services
Camden Home Improvement Service update
Housing Options
Adult Pathway services (Homelessness)
Care and Support for Homelessness
Contact details for Extra Care
Easy Read
Extra care housing
Housing Loss Prevention Advice Service
Mental Health Pathway referrals
Mental Health Supported Living Pathway
Mora Burnet House - changes to provision
Referral process for Extra Care housing
Key Safes
Assessment
Community Equipment Update
Key safe codes
Key safe codes (practitioner's responsibility)
Location of key safes
Ordering a key safe
Protection of Property
Best interest decisions
Camden's role and responsibility
Capacity and consent
What is considered moveable property
Working with housing management
Team Around Me
After the TAM meeting
How to organise a TAM meeting
More information and support
The four principles of Team Around Me
The TAM meeting
What is Team Around Me?
When to call a Team Around Me meeting
Tenancies
Ending a tenancy
Starting a tenancy
Mental Health
Additional Support Services
Additional Support Services
Children’s Safeguarding and Social Work and Camden & Islington Mental Health Foundation Trust Joint Protocol
Introduction
Purpose and scope of the protocol
Section 117 Aftercare
Discharge from Section 117
Financial assessments, direct payment and personal health budgets
Planning, assessments and care plan for S117 aftercare
Review of people subject to Section 117
What is S117
Who is eligible for Section 117
Suicide Prevention
Suicide prevention services and helpful resources
The importance of direct conversation
The Zero Suicide Alliance key facts
Urgent help for residents of Camden and Islington in crisis
Money Matters
Benefits and Welfare Rights
Benefits Advice
Referrals
What is the Welfare Rights Service?
Benefits information and advice
Council Tax discretionary reductions
DWP contact details and support in Camden
Energy efficiency services
Universal Credit Managed Migration
Where people can get help for Universal Credit Managed Migration
Debt Management: Breathing Space
Eligibility Criteria for Mental Health Crisis scheme
How Breathing Space works
How to make a referral
Nominated Point of Contact
What is Breathing Space?
Financial Support
Charitable and Hardship Support
Cost of Living Awards
Debt advice
Health Exemption Services Communications Toolkits
Help with energy costs
Household Support Fund (HSF) Awards
How to access emergency funds
Gambling Harm and Support
Gambling Harm and Support
Paying for Care
Choice and affordability
Continuing Healthcare and Joint Funding
Camden Integrated Adult Service
Disputes
E-learning
Eligibility for joint funding
Forms and CHC documents
NHS CHC delivery model
Overview
Process for joint funding
Direct Payments
Care management and direct payments
Direct payment support services
Direct Payments FAQ's
How to use a direct payment
Payment methods
Payment methods (Managed payroll)
Risk management
What is a direct payment?
No recourse to public funds
NRPF network
Paying for care
Deferred payment scheme
Financial assessment
Non-residential care
Residential/Nursing Care
Self-funders
Personal Finance Service
Appointees, Deputy, and LPA
Contact the PFS team
How to refer to PFS
Regular reviews of finances
What is the Personal Finance Service (PFS)
Working with the PFS team
Sensory Needs
Blind and partially sighted - further support
Blind and partially sighted – hints and tips for home visits
D/deaf and hard of hearing residents - hints and tips for home visits
Sensory Needs Service - Sight Loss
Sensory Needs Service – D/deaf residents
What is the Sensory Needs Service?
Shared Lives
How carers are employed and paid
Referral process
What is shared lives?
Who is it for and is it safe?
Who shared lives cannot support
Who supports the placed person
Substance Misuse Service: Change Grow Live
Service information and referrals
Transition from Integrated Camden Drug Service
Support in wider community
Camden Advice Network
What is the Camden Advice Network?
What support is available?
Who can help?
Cost of Living & food support
Cost of Living resources
Find Food Support in Camden
Scam Prevention
Age UK's Scam Prevention Service
Seasonal Support
Keeping socially connected over winter
Keeping warm over winter
Millman Street Community Centre
Support during summer
Social Prescribing
Examples of support connected to
Further information
Referrals to Care navigation and social prescribing service
Social prescribing in Camden
What is Social Prescribing?
Who may benefit from social prescribing support
Stroke Association Communication Support Service
How to make contact
Stroke Association Camden Communication Support Group information
What does the Stroke Association offer
Support When it Matters (SWIM)
SWIM entry requirement and referral forms
What SWIM do?
WISH Plus
How to make a referral to WISH Plus
What is WISH Plus?
Practice Guidance Site for Other Departments
Practice Guide Accessibility Statement
Contact us and Complaints Procedure
How accessible is this website?
How to use this website?
Non-Accessible Content
Preparation of this accessibility statement
Technical information about this website’s accessibility
What we are doing to improve accessibility
Site Search
Supporting you in your role
CQC Assurance
All ASC service check on 12 November
Chris and Avril's message of 31 Oct about CQC preparations
CQC Daily Breakfast Briefings from Jess McGregor
CQC report and rating published on 28 February 2025
FAQs
How we prepared for the CQC inspection
Jess McGregor message on 26th September about CQC inspection date
Post CQC inspection Updates
Self-assessment
Video messages about preparations for CQC assurance
What is CQC assurance?
Induction
Essential policies and procedures
Flexible Working Framework
Learning and Development
New starters understanding their role responsibilities
Welcome
Wellbeing support for New Starters
What Matters and Mosaic training guidance for new starters
Learning and development
ASC Open House Sessions
British Journal of Social Work
Continuing professional development
Essential learning
iReflect
Learning and development principles
Qualifications
Research in Practice and more self-directed learning
Social Work Registration/ Re-registration
Supervision and management development
Quality Assurance
Accountability
Concerns, compliments, and complaints
Equity and Equality
External Audit Findings
Governance
Our approach to quality assurance
Our principles
Our Quality Tools
QA e-newsletters
What does high quality support mean?
Social Work Education and ASYE
ASYE Resources
Being a Practice Educator
Understanding the Professional Social Work Educator role
What is ASYE?
Supervision
Building relationships
General tools and resources
Legal literacy and recording
Policy
Professional standards
Reflective Practice
Remote supervision
Wellbeing and self-care resources and tools
Workforce Strategy
Implementation of the ASC Workforce Strategy
What Matters to people
Advocacy
Court of Protection 1.2 Representative (CoP)
Deprivation of Liberty Safeguards (DoLS) Advocacy
Eligibility
IMCA: Out of Borough Referrals
Independent Care and Support Advocacy (ICSA)
Independent Health Complaints Advocacy (IHCA)
Independent Mental Capacity Advocacy (IMCA)
Independent Mental Health Advocacy (IMHA)
Non-statutory Advocacy
Paid Relevant Person’s Representative (PRPR)
Referral process
What is Advocacy?
Care reviews
Action to take with identified changes
Arranging a review
Identifying changes
Purpose of a review
Quality of provisions
Reviews and risk management
Carers
Carers Action Plan
Carers personal budgets and direct payments
Carers support plans
Conversations/Reviews roles and responsibilities
Preparing for carers conversations
Short breaks and replacement care
Staff who are carers
Using Mosaic and the carers eligibility criteria
Working with carers
Young carers and support available
Co-production Matters
Co-production Framework
Co-production Toolkit
Identity Matters
Autism
Autism lead practitioner drop-ins
Autism-informed employment support
Camden autism partnership board
Camden autism plan
Recording Autism on Mosaic
Resources and information
Services for autistic people and those supporting autistic people
Social work with autistic adults
What is autism?
Collecting ‘LGBTQ data’ on sexual orientation and gender identity
Information for the people we work with (Easy Read version)
Information for the people we work with (Plain English)
What do I say? Asking the question
What if people don’t want to say?
What is LGBTQ Data?
What is the process for capturing this data on mosaic?
Why are we capturing this data?
Why gender and not sex?
Disability Awareness
Helpful resources
Social model vs medical model of disability continued
The importance of using the right language
Understanding the Social Model vs Medical Model of disability
What is a disability?
Identity Matters: Learning Sessions
Identity Matters: Webinar 1
Identity Matters: Webinar 2
Identity Matters: Webinar 3
Identity Matters: Webinar 4
Putting Identity at the Heart of Practice: Tools
LGBTQ+ awareness
Challenges faced by the LGBTQ+ people and communities
Impact of hate crime
LGBTQ+ Language Matters
Reporting Hate Crime
Support for staff – Rainbow Network
Types of discrimination
Useful resources and organisations
What you can do to support LGBTQ+ colleagues
Neurodiversity
Neurodiversity resources
Wellbeing passport
What is Neurodiversity?
What you can do to support neurodiverse colleagues
Why Neurodiversity matters
Zero Tolerance to Racist Abuse
Camden's approach to Zero Tolerance
Useful resources
What is racism?
Language matters
Why language matters?
Mental Capacity and DoLS
Best Interests
COP 3 Assessment of capacity
Deprivation of Liberty Safeguards (DoLS)
DoLS - key elements
Liberty Protection Safeguards (LPS)
Mental Capacity Act 2005
Mental capacity assessments
Mosaic and Recording
Case Recording
Data subject rights
Freedom of Information
Impact of case recording
Introduction to case recording
Involving adults and carers
Personal details
The use of case records
What professional case records should look like
Why record?
Mosaic
ASC Mover and Leaver Process
Case Note Deletion
E-learning course
File Retention Rules
HIE
Levels of access and training
Live Mosaic Updates
Mosaic Audit
Mosaic Guidance
Mosaic Support
New Starters: What Matters Practice Training
Qlik Access
Requesting training and access
Restricted records
Shared Lives Guide
Recording meetings
Recording of meetings
Use of Magic Notes
Positive risk taking
Case Study (Fluctuating Need)
Fluctuating need
Identifying risk
Positive risk taking and mental capacity
Risk management
Risk management plan
Safeguarding
Camden MASH Team
MASH Referral pathways
The MASH Team
What MASH does
Cuckooing
Cuckooing Overview
How to respond
Spotting the signs
What is cuckooing?
Domestic Violence and Abuse
British Sigh Language - National Domestic Abuse Helpline
Camden Safety Net
Coercive Control - Hourglass
Domestic violence and abuse
Other useful numbers and information
SignHealth Domestic Abuse Service
Silent Solutions
Support for migrant victims of domestic abuse with No Recourse to Public Funds
Suzy Lamplugh Trust
High Risk
Herbert Protocol Risk Reduction Tool
High Risk Panel
London Fire Brigade Home Fire Safety Visits
Missing Vulnerable Adults
Referral Process
Modern Slavery
Indicators of modern slavery
Modern slavery reports and data
Modern slavery resources
The National Referral Mechanism
What is modern slavery?
Your duty
Prevent
Referrals to Channel
Spotting the signs
What is Channel
What is Prevent
What training is available?
Your duty
Safeguarding Duties and Procedures
Camden Safeguarding Adults Partnership Board
Forms and Templates
Guidance for care providers
Making Safeguarding Personal
Quality concerns
Safeguarding and the Human Rights Act
Safeguarding Framework and Practice Guidance
Section 42 Enquiry: The four stage process
What is a Section 42 Enquiry?
What is safeguarding?
Who do safeguarding duties apply to?
Safeguarding Learning and Development Group
2 February 2021
2019
3 November 2020
30 June 2020
4 February 2020
Aims of the SLDG
SARS and Learning from Cases
CLDS Safeguarding Enquiry - AA
How to refer
Introduction to SARS
What happens in a SAR
What is the purpose of a SAR
Self neglect
Clutter Image Rating Tool Guidance
Good practice
High risk panel
Key agencies
Mental capacity and self neglect
Referrals to Environmental Health
Self neglect
Self neglect and hoarding
Trauma-informed Practice
A resource for trauma-informed practice
Adverse Childhood Experiences
Camden and Islington Trauma-Informed Network
Developing a Trauma Curious Mindset in ASC
Useful resources
What is Trauma-informed Practice?
Workforce support
What Matters: Our Approach in Camden
Case Studies and Stories of Change
Camden Learning Disability Group take part in June’s London Open Garden’s Weekend
Camden OT's Oversee the Installation of Wash/Dry Toilets in Camden Day Centres
Finding culturally sensitive support with Shared Lives
Michaela's Family Group Conferencing story
New members at the Camden Disability Job Hub
Paul's story
Rebecca talks about her time as an OT in Camden Learning Disability Service
Unity Works trainees providing food parcels for Camden residents
Unpaid Carer supported by Camden Carer’s Mental Health team at time of need
What Matters in Practice
Continuity Of Care
Positive risk taking
What Matters Overview
What Matters: Three Conversations
Capacity considerations
Conversation 1
Conversation 2
Conversation 3
Determining Eligibility
Digital Care Plan
Personal budgets, sign off and assurance
Supported self-assessment forms
Who is in Adult Social Care
Adult Social Care Overview
Supporting people, connecting communities
Welcome to Adult Social Care in Camden
ASC Neighbourhoods Service
ASC Neighbourhood Quality Assurance Panel
Contact the ASC Neighbourhoods Service
Referrals to ASC
Teams that make up ASC Neighbourhoods Service
What the ASC Neighbourhoods Service does
Who ASC Neighbourhoods Service support
Your colleagues in the ASC Neighbourhoods Service
CLDS
CLDS: who we are and how we work
What is a learning disability?
What is CLDS? Who is in CLDS?
Living a Good Life
Contact details
Employment
Living a Good Life Opportunities Group
Single point of access
What is Living a Good Life?
Wikis and how to get one set up for a person
Making placements
After making a placement
Before making a placement
Relevant contacts when making a placement
Making referrals
CLDS referrals
Eligibility (adaptive functioning)
Eligibility (cognitive functioning)
Eligibility decision making process
Resources
Capabilities Statement
Further resources
Requesting easy read
Mental Health Teams
Approved Mental Health Professional (AMHP) Service
Camden Assertive Outreach Team
Camden Recovery & Rehabilitation Services (North and South R & R)
Complex Depression, Anxiety and Trauma Service
Crisis Resolution Services
Early Intervention Service (EIS)
FOCUS
Mental Health in Camden
Personality Disorder Service
Services for Ageing Mental Health

Link to Camden Care Choices
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