Note.  At present the contract with VSS is being negotiated. Please use the South team's details and PO for now

 

Mediation

Using a restorative approach we may not need to use this service often but it can be useful in some cases.  We use two different services depending on which part of the borough you are in.

North teams

• West Hampstead 
• Kilburn/Swiss 
• Gospel Oak 
• Haverstock 
• Highgate 

Email your cases using this referral form and this risk assessment form emailing securely to [email protected]

• Cost is £495.65 inclusive of VAT for a standard 2 party case (equivalent to £413.04 plus VAT).
• Contact number 02075063224

Quote PO no 10670890 when you send the referral.

South teams

• Kentish Town 
• Regents Park
• Somers Town 
• Kings Cross/Bloomsbury 
• Holborn and Covent Garden 

Email your cases using this form emailed securely to [email protected]

Please remember to cc in Cath Armstrong

A risk assessment is included. 

• Cost is £500.00 for a standard 2 party case (no VAT is payable).
• Contact is Jenny Reid 
• Contact number 020 7223 7744
• email address [email protected]

Quote PO 10721248 when you send the referral.

Read some FAQs for housing staff from WMS here.

Note.  In situations where one side is not willing to consider mediation, WMS offer conflict coaching. Coaches meet or speak with either party to help someone understand what strengths they might have from similar or even different experiences, which might mean that they could deal with the current issues in a different way.  It can help break the cycle of conflict between neighbours.

 

 

Please cc in Cath Armstrong to your referrals.