Pre action protocol

Where all avenues have been explored, rent arrears are increasing and court action is being considered we need to look at the pre action protocol first to make sure we have carried out all the steps needed to take a case, successfully, to court.

You can read more about that and next steps here.

There is a useful guide to arrears actions and codes to update on Northgate here and at the top of this page.

Vulnerability panel

Under certain circumstances you may need to refer a case to the vulnerability panel first.  This may be where:

• A tenant is allocated to one of the specialist secondary mental health care teams.  
• Households or families with dependent children (16 years or under) where the children are designated as children in need.  
• Camden tenants with complex needs.
• Care leavers who are 24 years old or younger. 

You can read more here.

Taking action in the light of Covid

You can read more about this here.