Who are we?

We are the Income Team, part of Leaseholder Services and Housing Income. This sits within the Homes and Communities Directorate.

In addition to managing the General Needs tenancies, we also manage Sheltered Housing, Temporary Accommodation and Camden Living rent accounts.

Our People

There are five Income Teams – North, Central, South, East and West. They are broadly aligned with the Neighbourhoods Teams.

The service is headed up by the Income Operations Manager

There are five Income Team Leaders, each heading up an Income Team

Who manages what?

Follow this link to find out: Tenancy_and_Estates_Services_property_list.xlsx

What do we do?

We offer a person-centred income collection service that supports our residents borough wide to sustain their tenancies and maintain financial stability in these challenging times.

We take a proactive, holistic approach to managing rent accounts and stepping in early to prevent arrears building. We offer practical guidance for our residents and pull in the support we need from outside agencies where necessary.

We aim to make a meaningful difference to residents lives and contribute to the overall financial resilience of the Council.