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Direct Payments

Quick guidance on direct payments and support services for individuals in receipt of direct payments

Direct Payments

"I can decide the kind of support I need and when, where and how to receive it"

The London Borough of Camden (LBC) is committed to ensuring that the option of a Direct Payment is explored with, and understood by, everyone who is eligible to receive one.  They will be given information about Direct Payments at the point of assessment and review, and will have access to appropriate information, support and advice, in an accessible format, throughout the whole process.

To see the current Direct Payment guidance please visit Camden Care Choices.

For feedback on commissioned providers for direct payments users please see the 'Reporting Safeguarding and Quality Concerns' page.

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People Plus are Camden's new Direct Payment support service and are now taking referrals to support anyone who wants to creatively draw on their care in the form of a direct payment. 

The referral form is available here - email it to:

Email: [email protected]

Contact number is  03301232815

Anyone interested in receiving a Direct Payment should be referred to People Plus using the referral form.

Individuals may need support with setting up and managing their Direct Payment and fulfilling their role as an employer. This support is crucial in promoting choice, independence and flexible support.

This support includes:

- assisting with the set-up of the Direct Payment

- assisting individuals in recruiting a suitable Personal Assistant or provider, and in meeting employer responsibilities.

- helping with budgeting (e.g. to ensure there is enough money put aside for carer’s holiday entitlement and liability insurance)

- providing ongoing support with queries from people who receive support, or where issues arise around their Direct Payment

People Plus will ensure that all necessary paperwork is completed and that rights and responsibilities as an employer are explained to the individual or their authorised/nominated person.

People Plus will discuss various options with the individual including ways of managing a Direct Payment, to best achieve chosen outcomes. However, the individual will remain in control of their care, how it is arranged and who it is provided by.

Last updated: 25 May 2023