Connecting people to support
Moving from Reablement to Ongoing Care
When reablement ends, practitioners must ensure there is a smooth, safe handover to any new home care provider.
What you need to do
- Complete the final reablement review and confirm whether ongoing care is needed.
- If ongoing care is required, finalise the support plan in Mosaic and include arrangements for an in‑person or virtual handover between providers.
- Send the support plan to RCT at least three working days before ongoing care is due to start.
- Keep the person informed about the new provider and handover arrangements.
What happens next
- RCT will source a provider, confirm the start date, and manage any delays.
- Providers arrange the handover on or before the last day of reablement.
- Practitioners should follow up within 24 hours to check the new support has begun and everything is working well.
For full steps and practice notes, see the detailed workflow in the Reablement to Ongoing Care guidance.