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MASH, thresholds and the Contact Service

MASH, thresholds and the Contact Service

Camden’s Children and Families Contact Service, which contains the Multi-agency Safeguarding Hub (MASH) receives and processes all referrals and requests for children’s social care services and decides on the most suitable early help or social work service depending on the presenting issues and based on Camden’s eligibility criteria. The MASH is responsible for sharing information from partner agencies in order to make informed decisions on risk in cases where there are safeguarding and child protection concerns.

Children's needs are not static and cases may move between Early Help Services and Child in Need services as concerns escalate or risk reduces.  

Where there are increasing concerns about the safety and welfare of a child known to Early Help services, cases may be escalated to CFHS under the Step up to CSFH guidance.

Where CFHS wish to close a case but feel the family will need further support from an Early Help Service, cases may be stepped down to the most suitable Early Help Service under the Step down to Early Help protocol.

Last updated: 29 October 2024