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What Matters: our approach in Camden

Overview of the What Matters approach

What Matters: our approach in Camden

What Matters is proudly Camden’s approach to delivering Adult Social Care (ASC) support since 2019.  It is our attempt at placing people at the heart of everything that we do, and it recognises that people are the experts in their own lives.  Through the approach, we support people, carers, families, and communities to focus on what really matters to them and collectively, we find the best solutions to the difficulties they face.

Conversation 3 – Building a good life

Supporting someone to think about what a good life looks like to them and helping them build the sort of life that matters to them. 

For conversation prompts and practice examples, see our Conversation 3 Guidance 

Conversation 3 IS about:

  • Building meaningful lives
  • Longer term thinking
  • Determining Care Act eligibility if funded support is required
  • Considering the carers’ needs
  • Checking in to see if the person continues to live a good life (statutory annual review)

 

Eligibility

In Camden, we do not make any attempt at formally determining Care Act 2014 eligibility until the Conversation 3 stage.  This is a fundamental principle of the 3 Conversations approach.

Our approach is designed to be Care Act compliant, ensuring that we meet our statutory duties including those in relation to determining eligibility under the Care Act 2014.

During Conversation 3, practitioners complete an assessment of the person to determine what matters most to them as well as how best to support them to live a good life.  The practitioner will consider the person’s needs as well as their strengths, will consider the support provided and needed by those that care for the person and they will work with the person and their network to co-produce a support plan that really matters to them. 

We use the terms a ‘good’ life and an ‘ordinary’ life interchangeably as we recognise that for some, living an ordinary life is in fact, a good life.

The information shared during Conversations 1 and 2 contribute to the determination of eligibility.

Last updated: 19 December 2025