1. We assume everyone has strengths, potential and something positive to contribute.

2. We recognise that strong relationships are central to people's wellbeing.

3. We work alongside people to give them choice and control over their support and to develop their skills and capabilities.

4. We help people to maintain hope so they can see possibilities.

5. We stay curious because we recognise that everyone has a unique story to tell.

6. We acknowledge that positive risk taking is an essential part of independent living.

7. We build resilience so that people feel equipped to deal with challenges they face now and in the future.

8. We use plain, non-judgemental language in a way that shows respect to people.

9. We are committed to getting to know our community and developing the links and opportunities within it.