Deleting case notes

Case notes are legal documents which need to have an accurate time and date associated with it. On Mosaic, if you have case noted on the wrong client’s file or case noted something inappropriate, you will need the case note to be deleted.

Your manager will need to raise an IT call/ JIRA and request this on your behalf. If you make a minor mistake within a case note, you only need to append it. Deletion is not required.

Please note, IT will not accept case note deletion requests from the worker who entered the case note. They follow the above process.