When exploring eligibility in the carer conversation, the involved worker will detail the strengths and possible areas where support might be required, for each Care Act specified outcome- indicating if the carer is able to meet this outcome or not.

From this, the involved worker can discuss the outcomes the carer requires support with and wishes to achieve, and detail these in the carer’s support plan (please see Carers support plans tab for more information).

The involved worker will also detail the level of the caring role, and the subsequent impact on the carer’s wellbeing based on the discussion with the carer. If a budget/funds are required to support the carer to meet any of their outcomes, the carer conversation form will suggest a budget amount depending on the stated level of the caring role and impact on wellbeing.

This acts as a guide only and depending on the specific outcomes the carer identifies in the support plan, the final budget may be significantly different. 

If the involved worker considers the budget is not a true reflection of the actual support provided, the worker is to send an email to the authorising manager outlining why their revised budget figure is required.

If a carer is to receive funds, then this is purchased as a Direct Payment by the involved worker. The final budget amount and the way in which this budget will be used to meet the carer’s needs and outcomes will be authorised by a manager. The manager will case note this authorisation.

A purchase order will be generated, and the Direct Payment Team will send out relevant paperwork within 10 working days.

The Direct Payment Team will then make the payment within 10 working days following receipt of completed paperwork (subject to payment cycle runs)

If the involved worker has progressed with a providing a budget to the carer, then they must also set an annual carer review, and assign this to the relevant team for the future.