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What Matters: Three Conversations

Information about the What Matters conversations 

What Matters: Three Conversations

What Matters is proudly Camden’s approach to delivering Adult Social Care (ASC) support since 2019.  It is our attempt at placing people at the heart of everything that we do, and it recognises that people are the experts in their own lives.  Through the approach, we support people, carers, families, and communities to focus on what really matters to them and collectively, we find the best solutions to the difficulties they face.

For more information on the strength based approach framework document. 

Adult social care officers have a responsibility to make arrangements for an independent advocate if they feel that the individual has difficulties:

  • understanding relevant information
  • retaining information
  • using or weighing that information as part of the process of being involved
  • communicating their views, wishes or feelings (whether by talking, using sign language, or any other means)

If it is felt that the individual lacks capacity, a capacity assessment must completed. If it is confirmed that the person lacks capacity the authority must continue care planning in the best interest of the person under the Mental Capacity Act (MCA).

A person lacking in capacity can be supported by a friend or family member, however this is not appropriate when a person has capacity to decide who they want or do not want to be supported by.

Further information can be found on the advocacy page. 

Last updated: 25 May 2023