Personal details about the person i.e. name, must be spelt correctly, abbreviations must not be used, and age, ethnicity, disability and next of kin must be checked with at each relevant opportunity to ensure information is up-to-date on Mosaic.

Details of gender, ethnicity, religion and first language must always be recorded where appropriate.

Case notes must provide brief details of all contacts and needs to include:

• the name of the person with whom contact has taken place
• type of contact e.g. home visit, telephone call- select Mosaic heading
• purpose of the contact
• brief record of any discussion
• the information must be pertinent and succinct with the case
• evaluation of information received
• outcome or action planned as a result of the contact
• reference to any documents uploaded with consistent titles used.
• contact Mosaic will ‘stamp’ the entry with workers details including name, date and time of entry
• full names, role and contact details of any others in the personal or professional network
• any steps taken to facilitate participation of individuals who have communication difficulties, for example use of interpreters or relevant accessible format