What Matters to people
General Procedure for Referrals
To discuss a potential referral, the team can be contacted on 0300 790 0559.
To make a referral, you will need to complete the Rethink referral form. The form can also be accessed directly via the Advocacy London Hub website.
All referrals should be sent securely to the service email at [email protected], in line with the London Borough of Camden’s policy, to ensure upmost client confidentiality.
Due to the different nature of referrals that the CIIAS can receive, the referral route for each is detailed separately in Section 1, pages 5 and 6 of the LOP under 'Allocation of Referrals' and 'Non-eligible Referrals'.
The CIIAS is not an emergency service, and is not required to operate 24 hours per day. The CIIAS has an out of hours voicemail, and messages will be responded to promptly within opening hours the next day or following the weekend. All referrals will be acknowledged within one working day.