Adult Social Care
Practice Guide
Involving adults and carers Involving adults and carers As outlined in the Care Act 2014, individuals, carers and families must be involved in the recording process. Their signatures should also be obtained on assessments, statements of need and care plans/action plans. The individual and carer’s…
Impact of case recording Impact of case recording The quality of recording has implications at all different levels. The levels are the person, practitioner, manager and LBC and the records serve differing. Listed below are the purposes for the person and the practitioner, further details regardi…
Freedom of Information Freedom of Information Freedom of information (FOI) request is a request for recorded information the council holds. Environmental information regulation (EIR) requests are like FOIs but for environmental information - we call them FOIs here for ease. FOIs can be in the mid…
Data subject rights Data subject rights The General Data Protection Regulation (GDPR) gives everyone these rights about their own personal information: To have a copy of it (Subject Access Request) To object to processing (right to object) To have errors corrected (right to rectification) Right t…
Mosaic and Recording Information and guidance to Mosaic Mosaic is the main database for Adult Social Care and for Childrens services. It's a records and finance management system.
Requesting training and access Summary of requesting Mosaic access process: New starter will be required to complete the mandatory Mosaic e-learning module (information in the next tab) New starter will need to sign an AUP (Acceptable Use Policy) and send to HR. Manager of new starter ensures cop…
E-learning course We offer a Mosaic Foundation e-learning course , which is mandatory for all new users and returners to Camden before they can gain access to Adults Mosaic. It covers the Mosaic basics of navigating around a person's file, and understanding documents. There are videos to watch, s…
Levels of access and training What type of training may the new starter need? All workers must have a signed AUP form and a valid DBS on file with HR prior to training/access (see the Requesting Training and Access tab). VIEW-ONLY ACCCESS: If a worker requires View Only access to Mosaic, then no…
Mosaic Support If you require any Mosaic assistance, we're here to help! Quick Guides to all main processes are available for practitioners (please see the Mosaic guidance tab). For Mosaic day-to-day support , please contact Efi Glover, Mosaic Super User on 0207 974 2209, or efiowan.glover@camden…
ASC Mover and Leaver Process This Mover/Leaver process has been developed to reduce the risk of any data breaches across ASC, and to ensure that outstanding workflow attached to workers who have moved or left the service are addressed in a timely way. The formal process can be viewed here If you…
Restricted records Why are some files restricted? In certain circumstances it may be necessary to add a restriction to an Adult file. This could be because: The person is related to a Camden employee To protect the anonymity of the person due to safety/ safeguarding reasons There is a media inter…
Case Note Deletion Deleting case notes Case notes are legal documents which need to have an accurate time and date associated with it. On Mosaic, if you have case noted on the wrong client’s file or case noted something inappropriate, you will need the case note to be deleted. Your manager will…
Qlik Sense is a Business Intelligence tool (made up of dashboards) which will support you to understand and use data more effectively. The data is drawn from Mosaic, our Social Care database. As Mosaic is a highly confidential system, we have a process to complete prior to providing access to Qli…
UPDATE: New Deep Clean & Decluttering Referral Process (Went live on 27 th Feb 2026) WHY THIS CHANGE? To support the launch of the new Deep Clean & Decluttering service delivered by ClearUp Solutions. To ensure referrals are consistent, complete, and easier for practitioners to progress within Mo…
Mosaic Audit Mosaic Auditing in ASC We complete many regular audits in Adult Social Care, for Mosaic. These include staff usage of the system, and ensuring the leaver/ mover process has been followed. Areas for staff to be aware of: We audit key safe codes, ensuring these have been recorded confi…
File Retention Rule Policy for Mosaic As an organisation, it is our responsibility as a Data Controller to ensure that information created, generated or received is only kept for the duration required, in accordance with the Data Protection Act 2018 and the GDPR. This is to ensure that we are pro…
HIE Health Information Exchange' (HIE), known locally as 'London Care Record' (LCR) Many staff in Adult Social Care (ASC) have access to HIE through Mosaic. It is a facility that currently displays a comprehensive set of health data from a wide variety of sources. You will find HIE under the 'Hea…
What Matters Practice Support What Matters and Mosaic training guidance for new starters Introduction to What Matters: A Guide to Accompany Mosaic Training For new starters: This guidance is to support new starters (practitioners specifically) who are attending the Mosaic training- especially tho…
Mosaic and Recording There may be occasions where as staff or members of the public choose to record a meeting. This page contains guidance on recording of meetings by staff or members of the public. Further information can be found on the ICO website and if you have any questions please contact t…
Recording of meetings Recording of meetings There may be occasions where members of the public choose to record a meeting that you are facilitating or attending in your capacity as a Council staff member. This may be an audio or video recording and they may do this for various reasons, for exampl…
Use of Magic Notes Using Magic Notes (BEAM) in Camden ASC Magic Notes (BEAM) is a web-based AI tool being trialled by Camden Adult Social Care (ASC) to support practitioners and staff in capturing and summarising conversations more efficiently. Accessed on council-issued mobile phones and laptop…
What Matters to people Overview of the What Matters approach What Matters is proudly Camden’s approach to delivering Adult Social Care (ASC) support since 2019. It is our attempt at placing people at the heart of everything that we do, and it recognises that people are the experts in their own liv…
Standard Operating Procedure (SOP) for new What Matters Workflow Standard Operating Procedure (SOP) for new What Matters Workflow The What Matters workflow is supported by a Standard Operating Procedure (SOP) that outlines the expected standards for practice and recording when using the workflow.…
Conversation 1 Conversation 1 – Get to know the person Get to know the person and those who support them through conversation. Listen and connect. For conversation prompts and practice examples, see our Conversation 1 Guidance Conversation 1 IS about: The first opportunity to have a conversation…
Conversation 2 Conversation 2 – Working intensively with people in crisis Supporting someone in crisis to regain stability and control over their life. Recognising that crisis means different things for different people. For conversation prompts and practice examples, see our Conversation 2 Guida…
Conversation 3 Conversation 3 – Building a good life Supporting someone to think about what a good life looks like to them and helping them build the sort of life that matters to them. For conversation prompts and practice examples, see our Conversation 3 Guidance Conversation 3 IS about: Buildin…
Supported Self Assessments – Practice guidance Why do we offer supported self assessments? Under the Care Act, a local authority should offer an individual the opportunity to undertake a supported self-assessment which places the individual fully in control of the assessment. While very few peopl…
What is What Matters What is our What Matters approach? What Matters is Camden Adult Social Care’s (ASC) approach to supporting people. It is our attempt at putting people at the heart of what we do. We can trace the inception of our What Matters approach back to as early as to the implementatio…
9 principles of What Matters The 9 fundamental principles that underpin What Matters: 1. We assume everyone has strengths, potential and something positive to contribute. 2. We recognise that strong relationships are central to people's wellbeing. 3. We work alongside people to give them choice a…
Workflow training What Matters Workflow Refresh – Training Overview As part of the What Matters workflow refresh, a series of training sessions were delivered tailored to the different teams within Adult Social Care. Below is an overview of each training group, along with a link to the slides us…
What Matters to People Information about co-production and our approach within Camden Adult Social Care. Co-production is a way of working where service providers and people who draw on services and their carers work together in equal partnership to reach a shared outcome. It recognises that peopl…
Please click here for an easy read version of the Co-production framework. At its heart, co-production in Camden is all about relationships and putting people at the centre of their own care journey and involves truly sharing power in decisions which impact on the lives of people. Co-production f…
Co-production Toolkit Co-production Toolkit We have developed a co-production toolkit to support Camden’s frontline workers, managers, commissioners, and senior leaders to co-produce well with people who draw on care and support. The toolkit offers practical recommendations and guidance to help…
Monitoring and Evaluating Co-production’ Monitoring and Evaluating Co-production Monitoring and evaluating co-production with residents enables us to continually improve how we work together. We worked with residents to develop new monitoring and evaluation tools to help us identify gaps in who w…
What Matters to people Why language matters? “We know that language matters. Our words are powerful. The way we communicate with and about people reveals and shapes attitudes and behaviours. Some words lift us up and build bridges. And some words build walls and bring us down or exclude us altoget…
Why language matters? Why language matters? In Camden Adult Social Care, we are committed to creating an environment where language matters. This includes the language we use internally with each other as well as the language we use with people accessing care and support. Language is an extremely…
What Matters to people Resources to support staff working with people experiencing homelessness Adult Social Care and the Homelessness System Partnership in Camden have produced a pack to support Adult Social Care colleagues working with people experiencing homelessness and other multiple disadvan…
Homelessness and multiple disadvantages pack About this pack This pack has been developed to support Adult Social Care colleagues working with people experiencing homelessness. It contains information gleaned from talking to people with lived experience, recent Safeguarding Adults Reviews (SARs)…
Legislation and Statutory Duties In this section you will find information and resources relating to the main Acts of Parliament that provide the statutory framework relevant to Adult Social Care.
Human Rights Act Legislation and Statutory Duties Guidance and resources about the Human Rights Act The Human Rights Act 1998 is a piece of legislation that was enacted in the United Kingdom in 1998. Its purpose is to incorporate the rights and freedoms outlined in the European Convention on Huma…
Human Rights Act Human Rights Act Overall, the Human Rights Act serves as a legal framework to protect and promote human rights in the UK, ensuring that individuals have recourse and can seek justice if their rights are violated by public authorities. Key aspects of the Act include: Protection of…
Human Rights Act - Resources Human Rights Act - Resources
Mental Capacity Act and DoLS Legislation and Statutory Duties Quick guidance on the Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS) Mental Capacity Act (MCA) – applies to those involved in the care, treatment and support of people aged 16 years and over who are unable to make all…
Mental Capacity Act 2005 Mental Capacity Act 2005 The Mental Capacity Act is designed to protect and restore power to vulnerable people who lack capacity and support those over the age of 18 who have capacity and choose to plan for their future. All practitioners have a duty to comply with the…
Mental capacity assessments Mental capacity assessments Where a person appears to lack capacity with regards to decisions about their care, the formal Mental Capacity Assessment and Best Interest Decision making process must be followed, before any application for funding and arrangement of servi…
DoLS - key elements Deprivation of Liberty Safeguards (DoLS) - key elements The key elements of these safeguards are: to provide the person with a representative – a person who is given certain rights and who should look out for and monitor the person receiving care (see The ‘relevant person’s re…
Best Interests Best Interests If a person has been assessed as lacking capacity then any action taken, or any decision made for, or on behalf of that person, must be made in his or her best interests. The person responsible for making decision, also known as the “decision maker” is normally: the…
COP 3 Assessment of capacity COP 3 Assessment of capacity The COP 3 form can be completed by social workers and by practitioners and professionals such as occupational therapists or psychologists etc. Practitioners are required to complete part A of this form and part B which includes the two sta…
Deprivation of Liberty Safeguards (DoLS) Deprivation of Liberty Safeguards (DoLS) Deprivation of Liberty Safeguards (DoLS) is a legal framework that offers protection to vulnerable adults (aged 18 and above) against infringement of their Article 5 right- right to liberty. It ensures that when som…