Adult Social Care
Practice Guide
Camden and Islington Trauma-Informed Network What is a Trauma-Informed Network? A ‘Trauma-Informed Network’ has been described as ‘a group of interdisciplinary service professionals, community members, and organisations that support individuals receiving care’. By collaborating, these organisati…
A resource for trauma-informed practice Attached is a downloadable link to a Trauma & Psychologically Informed Framework , produced by the Camden and Islington Trauma-Informed Network. The Framework is a resource for empowering local initiatives for Trauma-informed practice. The contents of the f…
Useful resources Useful resources
Workforce support Workforce support Attached is a downloadable guide to Supporting Practitioner Wellbeing , produced by Research In Practice. The Supporting Practitioner Wellbeing guide aims to support practitioners to repair, maintain, grow and sustain their mental health and wellbeing. This wil…
Developing a Trauma Curious Mindset in ASC Developing a Trauma Curious Mindset in ASC - About the Project As part of our continuous learning, we invited fifteen people from different service areas connected to practice to be involved in a series of in-person learning sessions between June and Nov…
Mosaic and Recording What Matters to people
Mosaic and Recording Information on case recording in Camden All ASC practitioners have a responsibility to make high quality case records in line with the Care Act 2014. Good case recording is an integral part of the service we provide to adults and carers. Accurate case recording of up to date i…
Introduction to case recording You are your record Everyone including Heads of Service, Service Managers, Managers and Practitioners have a responsibility to understand and adhere to guidance relating to case recording. Everything you record on Mosaic could be subject to legal scrutiny. Good case…
Why record? Why record? In order to evidence policy, process and practice have been followed appropriately. To provide the rationale behind professional judgement, making it clear how a decision was made and being accountable for why a particular course of action was taken (or indeed not taken).…
The use of case records Case recording should be purposeful, clear, relevant, objective, up-to-date and comprehensive. There should be a clear indication about what is fact and what is opinion. Case notes should be reflective of the adults and carer’s perspective and should not contain anything t…
What professional case records should look like "An excellent practitioner is also an excellent recorder of information" Writing is a professional activity and all records on Mosaic are pieces of professional writing. Records must be completed to a professional standard, this means records must b…
Personal details Personal details about the person i.e. name, must be spelt correctly, abbreviations must not be used, and age, ethnicity, disability and next of kin must be checked with at each relevant opportunity to ensure information is up-to-date on Mosaic. Details of gender, ethnicity, rel…
Involving adults and carers As outlined in the Care Act 2014, individuals, carers and families must be involved in the recording process. Their signatures should also be obtained on assessments, statements of need and care plans/action plans. The individual and carer’s views should be accurately…
Impact of case recording The quality of recording has implications at all different levels. The levels are the person, practitioner, manager and LBC and the records serve differing. Listed below are the purposes for the person and the practitioner, further details regarding manager and LBC can be…
Freedom of Information Freedom of information (FOI) request is a request for recorded information the council holds. Environmental information regulation (EIR) requests are like FOIs but for environmental information - we call them FOIs here for ease. FOIs can be in the middle of letters/emails a…
Data subject rights The General Data Protection Regulation (GDPR) gives everyone these rights about their own personal information: To have a copy of it (Subject Access Request) To object to processing (right to object) To have errors corrected (right to rectification) Right to be forgotten (eras…
Mosaic and Recording Information and guidance to Mosaic Mosaic is the main database for Adult Social Care and for Childrens services. It's a records and finance management system.
Requesting training and access Summary of requesting Mosaic access process: New starter will be required to complete the mandatory Mosaic e-learning module (information in the next tab) New starter will need to sign an AUP (Acceptable Use Policy) and send to HR. Manager of new starter ensures cop…
E-learning course We offer a Mosaic Foundation e-learning course, which is mandatory for all new users and returners to Camden before they can gain access to Adults Mosaic. It covers the Mosaic basics of navigating around a person's file, and understanding documents. There are videos to watch, so…
Levels of access and training What type of training may the new starter need? All workers must have a signed AUP form and an enhanced DBS on file with HR prior to training/access (see the Requesting Training and Access tab). VIEW-ONLY ACCCESS: If a worker requires View Only access to Mosaic, then…
Mosaic Support If you require any Mosaic assistance, we're here to help! Quick Guides to all main processes are available for practitioners (please see the Mosaic guidance tab). For Mosaic day-to-day support , please contact Efi Glover, Mosaic Super User on 0207 974 2209, or efiowan.glover@camden…
ASC Mover and Leaver Process This Mover/Leaver process has been developed to reduce the risk of any data breaches across ASC, and to ensure that outstanding workflow attached to workers who have moved or left the service are addressed in a timely way. The formal process can be viewed here If you…
Restricted records Why are some files restricted? In certain circumstances it may be necessary to add a restriction to an Adult file. This could be because: The person is related to a Camden employee To protect the anonymity of the person due to safety/ safeguarding reasons There is a media inter…
Case Note Deletion Deleting case notes Case notes are legal documents which need to have an accurate time and date associated with it. On Mosaic, if you have case noted on the wrong client’s file or case noted something inappropriate, you will need the case note to be deleted. Your manager will…
Qlik Sense is a Business Intelligence tool (made up of dashboards) which will support you to understand and use data more effectively. The data is drawn from Mosaic, our Social Care database. As Mosaic is a highly confidential system, we have a process to complete prior to providing access to Qli…
Change in Purchasing process now live Just a reminder, practitioners are no longer required to complete any purchasing on Mosaic. All services, including direct payments and deep cleans, are now completed by the Resource Coordination Team (the purchasing team). This means you are no longer able t…
Mosaic Audit Mosaic Auditing in ASC We complete many regular audits in Adult Social Care, for Mosaic. These include staff usage of the system, and ensuring the leaver/ mover process has been followed. Areas for staff to be aware of: We audit key safe codes, ensuring these have been recorded confi…
File Retention Rule Policy for Mosaic As an organisation, it is our responsibility as a Data Controller to ensure that information created, generated or received is only kept for the duration required, in accordance with the Data Protection Act 2018 and the GDPR. This is to ensure that we are pro…
HIE Health Information Exchange' (HIE), known locally as 'London Care Record' (LCR) Many staff in Adult Social Care (ASC) have access to HIE through Mosaic. It is a facility that currently displays a comprehensive set of health data from a wide variety of sources. You will find HIE under the 'Hea…
New Starters: What Matters Practice Training What Matters and Mosaic training guidance for new starters Introduction to What Matters: A Guide to Accompany Mosaic Training This guidance is to support new starters (practitioners specifically) who are attending the Mosaic training without having att…
Mosaic and Recording There may be occasions where as staff or members of the public choose to record a meeting. This page contains guidance on recording of meetings by staff or members of the public. Further information can be found on the ICO website and if you have any questions please contact t…
There may be occasions where members of the public choose to record a meeting that you are facilitating or attending in your capacity as a Council staff member. This may be an audio or video recording and they may do this for various reasons, for example so they can make notes later and don’t mis…
Use of Magic Notes Using Magic Notes (BEAM) in Camden ASC Magic Notes (BEAM) is a web-based AI tool being trialled by Camden Adult Social Care (ASC) to support practitioners and staff in capturing and summarising conversations more efficiently. Accessed on council-issued mobile phones and laptop…
What Matters to People Information about co-production and our approach within Camden Adult Social Care. Co-production is a way of working where service providers and people who draw on services and their carers work together in equal partnership to reach a shared outcome. It recognises that peopl…
Please click here for an easy read version of the Co-production framework. At its heart, co-production in Camden is all about relationships and putting people at the centre of their own care journey and involves truly sharing power in decisions which impact on the lives of people. Co-production f…
Co-production Toolkit Co-production Toolkit We have developed a co-production toolkit to support Camden’s frontline workers, managers, commissioners, and senior leaders to co-produce well with people who draw on care and support. The toolkit offers practical recommendations and guidance to help…
What Matters to people Why language matters? “We know that language matters. Our words are powerful. The way we communicate with and about people reveals and shapes attitudes and behaviours. Some words lift us up and build bridges. And some words build walls and bring us down or exclude us altoget…
Why language matters? Why language matters? In Camden Adult Social Care, we are committed to creating an environment where language matters. This includes the language we use internally with each other as well as the language we use with people accessing care and support. Language is an extremely…
Connecting people to support ASC Practice Guide
Connecting people to support Adult Family Group Conferences - a strengths based approach ‘Enabling self-support and self-determination’ Are you working with an adult facing difficult issues? Can you see strengths in an adult’s network that are not being utilised? Is a carer struggling to cope? Why…
What is a family group conference? What is a family group conference? A Family Group Conference or FGC is a different kind of meeting for the adult, family, friends and neighbours, and any other people close to an adult. The meeting supports them to talk about what is needed to support the adult…
The Family Group Conference model The Family Group Conference model Here are the key steps involved in a Family Group Conference: Find out more details in our Family Group Conferencing leaflet . You can also use the easy read version and our guidance on what to say to families .
Stage 1: The referral Stage 1: The referral The process starts with a referral being made to the Adult Family Group Conference service. In most areas it would be the social care practitioner who is most likely to make a referral, but it could be other professionals such as the adult’s GP or famil…
Stage 2: Preparation Stage 2: Preparation The FGC Coordinator organizes the meeting in conjunction with the adult or person acting in their Best Interest, identifying who is in the network for the adult. This can include close friends and neighbours. The FGC Coordinator discusses with the adult h…
Stage 3: The Conference Stage 3: The Conference Information Giving: This part of the meeting is chaired by the FGC Coordinator. They will make sure that everyone is introduced and everyone who is present understands the purpose and process of the Family Group Conference and agrees how the meeting…
Stage 4 & 5: Implementation and review of the plan Stage 4 & 5: Implementation and review of the plan Implementation of the plan It is essential that everybody involved implements their parts of the plan within agreed timescales and communicate and address any problems that arise. Review of the…
Stage 3: Conference (Plan and Agreement) Stage 3: Conference (Plan and Agreement) Plan and agreement When the family has made their plan, the referrer and the co-ordinator meet with the family to discuss and agree the plan including resources. It is the referrer’s responsibility to agree the plan…
Contacts & Adult FGC UK Network Contacts & Adult FGC UK Network For further information please contact: [email protected] Sean Ahern ( [email protected] ) Adult Family Group Conference Team Manager. Katriona Hartnett ( [email protected] ) Adult Family Group Conference Te…
Connecting people to support Best practice to ensure that patients are safely discharged from hospital Hospital discharge refers to when a patient is ready to leave hospital and return to their normal place of residence. This section provides best practice to ensure a person is discharged safely,…