Adult Social Care
Practice Guide
The use of case records Case recording should be purposeful, clear, relevant, objective, up-to-date and comprehensive. There should be a clear indication about what is fact and what is opinion. Case notes should be reflective of the adults and carer’s perspective and should not contain anything t…
What professional case records should look like "An excellent practitioner is also an excellent recorder of information" Writing is a professional activity and all records on Mosaic are pieces of professional writing. Records must be completed to a professional standard, this means records must b…
Personal details Personal details about the person i.e. name, must be spelt correctly, abbreviations must not be used, and age, ethnicity, disability and next of kin must be checked with at each relevant opportunity to ensure information is up-to-date on Mosaic. Details of gender, ethnicity, rel…
Involving adults and carers As outlined in the Care Act 2014, individuals, carers and families must be involved in the recording process. Their signatures should also be obtained on assessments, statements of need and care plans/action plans. The individual and carer’s views should be accurately…
Impact of case recording The quality of recording has implications at all different levels. The levels are the person, practitioner, manager and LBC and the records serve differing. Listed below are the purposes for the person and the practitioner, further details regarding manager and LBC can be…
Freedom of Information Freedom of information (FOI) request is a request for recorded information the council holds. Environmental information regulation (EIR) requests are like FOIs but for environmental information - we call them FOIs here for ease. FOIs can be in the middle of letters/emails a…
Data subject rights The General Data Protection Regulation (GDPR) gives everyone these rights about their own personal information: To have a copy of it (Subject Access Request) To object to processing (right to object) To have errors corrected (right to rectification) Right to be forgotten (eras…
Mosaic and Recording Information and guidance to Mosaic Mosaic is the main database for Adult Social Care and for Childrens services. It's a records and finance management system.
Requesting training and access Summary of requesting Mosaic access process: New starter will be required to complete the mandatory Mosaic e-learning module (information in the next tab) New starter will need to sign an AUP (Acceptable Use Policy) and send to HR. Manager of new starter ensures cop…
E-learning course We offer a Mosaic Foundation e-learning course, which is mandatory for all new users and returners to Camden before they can gain access to Adults Mosaic. It covers the Mosaic basics of navigating around a person's file, and understanding documents. There are videos to watch, so…
Levels of access and training What type of training may the new starter need? All workers must have a signed AUP form and an enhanced DBS on file with HR prior to training/access (see the Requesting Training and Access tab). VIEW-ONLY ACCCESS: If a worker requires View Only access to Mosaic, then…
Mosaic Support If you require any Mosaic assistance, we're here to help! Quick Guides to all main processes are available for practitioners (please see the Mosaic guidance tab). For Mosaic day-to-day support , please contact Efi Glover, Mosaic Super User on 0207 974 2209, or efiowan.glover@camden…
ASC Mover and Leaver Process This Mover/Leaver process has been developed to reduce the risk of any data breaches across ASC, and to ensure that outstanding workflow attached to workers who have moved or left the service are addressed in a timely way. The formal process can be viewed here If you…
Restricted records Why are some files restricted? In certain circumstances it may be necessary to add a restriction to an Adult file. This could be because: The person is related to a Camden employee To protect the anonymity of the person due to safety/ safeguarding reasons There is a media inter…
Case Note Deletion Deleting case notes Case notes are legal documents which need to have an accurate time and date associated with it. On Mosaic, if you have case noted on the wrong client’s file or case noted something inappropriate, you will need the case note to be deleted. Your manager will…
Qlik Sense is a Business Intelligence tool (made up of dashboards) which will support you to understand and use data more effectively. The data is drawn from Mosaic, our Social Care database. As Mosaic is a highly confidential system, we have a process to complete prior to providing access to Qli…
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - New What Matters workflow - Reminders We have been using the new What Matters workflow now, since November 2025. Please note, for any conversation workflow open/…
Mosaic Audit Mosaic Auditing in ASC We complete many regular audits in Adult Social Care, for Mosaic. These include staff usage of the system, and ensuring the leaver/ mover process has been followed. Areas for staff to be aware of: We audit key safe codes, ensuring these have been recorded confi…
File Retention Rule Policy for Mosaic As an organisation, it is our responsibility as a Data Controller to ensure that information created, generated or received is only kept for the duration required, in accordance with the Data Protection Act 2018 and the GDPR. This is to ensure that we are pro…
HIE Health Information Exchange' (HIE), known locally as 'London Care Record' (LCR) Many staff in Adult Social Care (ASC) have access to HIE through Mosaic. It is a facility that currently displays a comprehensive set of health data from a wide variety of sources. You will find HIE under the 'Hea…
New Starters: What Matters Practice Training What Matters and Mosaic training guidance for new starters Introduction to What Matters: A Guide to Accompany Mosaic Training This guidance is to support new starters (practitioners specifically) who are attending the Mosaic training without having att…
Mosaic and Recording There may be occasions where as staff or members of the public choose to record a meeting. This page contains guidance on recording of meetings by staff or members of the public. Further information can be found on the ICO website and if you have any questions please contact t…
There may be occasions where members of the public choose to record a meeting that you are facilitating or attending in your capacity as a Council staff member. This may be an audio or video recording and they may do this for various reasons, for example so they can make notes later and don’t mis…
Use of Magic Notes Using Magic Notes (BEAM) in Camden ASC Magic Notes (BEAM) is a web-based AI tool being trialled by Camden Adult Social Care (ASC) to support practitioners and staff in capturing and summarising conversations more efficiently. Accessed on council-issued mobile phones and laptop…
What Matters to people Overview of the What Matters approach What Matters is proudly Camden’s approach to delivering Adult Social Care (ASC) support since 2019. It is our attempt at placing people at the heart of everything that we do, and it recognises that people are the experts in their own liv…
Conversation 1 Conversation 1 – Get to know the person Get to know the person and those who support them through conversation. Listen and connect. For conversation prompts and practice examples, see our Conversation 1 Guidance Conversation 1 IS about: The first opportunity to have a conversation…
Conversation 2 Conversation 2 – Working intensively with people in crisis Supporting someone in crisis to regain stability and control over their life. Recognising that crisis means different things for different people. For conversation prompts and practice examples, see our Conversation 2 Guida…
Conversation 3 Conversation 3 – Building a good life Supporting someone to think about what a good life looks like to them and helping them build the sort of life that matters to them. For conversation prompts and practice examples, see our Conversation 3 Guidance Conversation 3 IS about: Buildin…
Supported Self Assessments – Practice guidance Why do we offer supported self assessments? Under the Care Act, a local authority should offer an individual the opportunity to undertake a supported self-assessment which places the individual fully in control of the assessment. While very few peopl…
What is What Matters What is our What Matters approach? What Matters is Camden Adult Social Care’s (ASC) approach to supporting people. It is our attempt at putting people at the heart of what we do. We can trace the inception of our What Matters approach back to as early as to the implementatio…
9 principles of What Matters The 9 fundamental principles that underpin What Matters: 1. We assume everyone has strengths, potential and something positive to contribute. 2. We recognise that strong relationships are central to people's wellbeing. 3. We work alongside people to give them choice a…
What Matters to People Information about co-production and our approach within Camden Adult Social Care. Co-production is a way of working where service providers and people who draw on services and their carers work together in equal partnership to reach a shared outcome. It recognises that peopl…
Please click here for an easy read version of the Co-production framework. At its heart, co-production in Camden is all about relationships and putting people at the centre of their own care journey and involves truly sharing power in decisions which impact on the lives of people. Co-production f…
Co-production Toolkit Co-production Toolkit We have developed a co-production toolkit to support Camden’s frontline workers, managers, commissioners, and senior leaders to co-produce well with people who draw on care and support. The toolkit offers practical recommendations and guidance to help…
Monitoring and Evaluating Co-production’ Monitoring and Evaluating Co-production Monitoring and evaluating co-production with residents enables us to continually improve how we work together. We worked with residents to develop new monitoring and evaluation tools to help us identify gaps in who w…
What Matters to people Why language matters? “We know that language matters. Our words are powerful. The way we communicate with and about people reveals and shapes attitudes and behaviours. Some words lift us up and build bridges. And some words build walls and bring us down or exclude us altoget…
Why language matters? Why language matters? In Camden Adult Social Care, we are committed to creating an environment where language matters. This includes the language we use internally with each other as well as the language we use with people accessing care and support. Language is an extremely…
Homelessness and multiple disadvantages pack About this pack This pack has been developed to support Adult Social Care colleagues working with people experiencing homelessness. It contains information gleaned from talking to people with lived experience, recent Safeguarding Adults Reviews (SARs)…
Connecting people to support ASC Practice Guide
Connecting people to support Adult Family Group Conferences - a strengths based approach ‘Enabling self-support and self-determination’ Are you working with an adult facing difficult issues? Can you see strengths in an adult’s network that are not being utilised? Is a carer struggling to cope? Why…
What is a family group conference? What is a family group conference? A Family Group Conference or FGC is a different kind of meeting for the adult, family, friends and neighbours, and any other people close to an adult. The meeting supports them to talk about what is needed to support the adult…
The Family Group Conference model The Family Group Conference model Here are the key steps involved in a Family Group Conference: Find out more details in our Family Group Conferencing leaflet . You can also use the easy read version and our guidance on what to say to families .
Stage 1: The referral Stage 1: The referral The process starts with a referral being made to the Adult Family Group Conference service. In most areas it would be the social care practitioner who is most likely to make a referral, but it could be other professionals such as the adult’s GP or famil…
Stage 2: Preparation Stage 2: Preparation The FGC Coordinator organizes the meeting in conjunction with the adult or person acting in their Best Interest, identifying who is in the network for the adult. This can include close friends and neighbours. The FGC Coordinator discusses with the adult h…
Stage 3: The Conference Stage 3: The Conference Information Giving: This part of the meeting is chaired by the FGC Coordinator. They will make sure that everyone is introduced and everyone who is present understands the purpose and process of the Family Group Conference and agrees how the meeting…
Stage 4 & 5: Implementation and review of the plan Stage 4 & 5: Implementation and review of the plan Implementation of the plan It is essential that everybody involved implements their parts of the plan within agreed timescales and communicate and address any problems that arise. Review of the…
Stage 3: Conference (Plan and Agreement) Stage 3: Conference (Plan and Agreement) Plan and agreement When the family has made their plan, the referrer and the co-ordinator meet with the family to discuss and agree the plan including resources. It is the referrer’s responsibility to agree the plan…
Contacts & Adult FGC UK Network Contacts & Adult FGC UK Network For further information please contact: [email protected] Sean Ahern ( [email protected] ) Adult Family Group Conference Team Manager. Katriona Hartnett ( [email protected] ) Adult Family Group Conference Te…