Adult Social Care
Practice Guide
Teams that make up ASC Neighbourhoods Service Teams that make up ASC Neighbourhoods Service The ASC Neighbourhoods Service is made up of the following teams: NEIGHBOURHOOD TEAMS The Neighbourhood teams are geographically based across five Neighbourhoods: - North - West - Central - South - East Pl…
Contact the ASC Neighbourhoods Service Contact the ASC Neighbourhoods Service For a new referral to the service, complete this form . For urgent support or concern about the immediate safety of a vulnerable person call Contact Camden on 020 7974 4444 and when prompted, say 'Adult Social Care.' Fo…
Referrals to ASC Referrals to ASC This page outlines a sequence of steps that follow when a referral is received. It includes various actions that are taken at each Conversation and when decisions are made. Attached is a map that sets out the steps, starting from when the person finds out where t…
ASC Neighbourhood Quality Assurance Panel ASC Neighbourhood Quality Assurance Panel This document sets out the standard operating principles for the Neighbourhoods Quality Assurance panel. This procedure relates to all staff within Adult Social Care (ASC) that have a responsibility for Case Manag…
Who is in Adult Social Care Structure charts and information about the different services within Camden ASC. Whether you are new to Camden, or want to understand the different services that make up Adult Social Care, here you can find information about the structure of ASC and how each team and se…
Supporting people, connecting communities Supporting people, connecting communities In Camden, we have a strategic plan for how we deliver services in Adult Social Care and across the council to support our residents to live and age well. Our new supporting people, connecting communities strategi…
Welcome to Adult Social Care in Camden Welcome to Adult Social Care in Camden Check out the Adult Social Care structure chart to see all the services and how they connect with each other. There are a few roles in the structure chart that we haven't described in detail on these pages. If you are c…
What Matters to people ASC Practice Guide In this section is information about Camden's What Matters approach and how this is applied in practice when having conversations with people about what matters to them. You can also find guidance on recording conversations, making sure people are support…
Data Matters Information on why data matters and how we use data in Camden Good quality data is fundamental to safe, effective Adult Social Care practice. It supports informed decision-making, protects people’s rights, improves outcomes, and helps us meet our legal and professional responsibilitie…
Why Data Matters Why Data Matters The information we record helps us understand a person’s needs, strengths, wishes, outcomes, and risks. Accurate and clear recording ensures the person’s voice is reflected in assessments, care and support planning, and reviews. It also enables practitioners to e…
Meeting Legal & Statutory Duties Meeting Legal & Statutory Duties Camden has a clear legal responsibility in relation to both adult social care delivery and the handling of personal information. The Care Act 2014 places duties on us to assess needs, determine eligibility, promote wellbeing, safeg…
Improving Data Quality and Reducing Inequalities Improving Data Quality and Reducing Inequalities Beyond individual cases, data enables us to evaluate how well services are performing and whether they are delivering positive outcomes. It can help provide insight into demand, timeliness and equity…
Using Data Dashboards, Reporting, and Feedback Loops Using Data Dashboards, Reporting, and Feedback Loops Within Adult Social Care, our data teams produce dashboards and reports that provide insight into performance and demand. These tools allow practitioners, managers, and Heads of Service to se…
Safeguarding What Matters to people Information about core safeguarding processes and procedures, key safeguarding areas, organisational safeguarding, and additional resources and guidance.
Safeguarding Quick guidance to Safeguarding for social care practitioners Safeguarding means protecting an adult’s right to live in safety, free from abuse and neglect. It is about people and organization’s working together to prevent and stop both the risks and experience of abuse or neglect, whi…
What is safeguarding? What is safeguarding? Safeguarding is defined in the Care and Support statutory guidance, chapter 14 as “protecting an adult’s right to live in safety, free from abuse and neglect” and is about preventing and responding to the concerns of abuse, harm or neglect of adults. So…
Who do safeguarding duties apply to? Who do safeguarding duties apply to? The statutory safeguarding duties, introduced by the Care Act 2014, apply to an adult over 18 who: has needs for care and support (whether or not the local authority is meeting any of those needs) is experiencing, or is at…
Camden Safeguarding Adults Board Camden Safeguarding Adults Board Safeguarding adults is everyone’s responsibility. Our new YouTube page dedicated to Safeguarding Adults has been launched to help raise awareness, provide practical guidance, and support individuals, professionals, and communities…
What is a Section 42 Enquiry? What is a Section 42 Enquiry? Under Section 42 of the Care Act 2014 the Local Authority must make enquiries, or cause another agency to do so, whenever abuse or neglect are suspected to enable it to decide what (if any) action is needed to help and protect the adult.…
Section 42 Enquiry: The four stage process Section 42 Enquiry: The four stage process In Camden, safeguarding concerns may be received in a variety of ways, including through SAPB referral forms, emails, and direct contact from professionals, partner agencies or members of the public. Once a conc…
Making Safeguarding Personal Making Safeguarding Personal What is Making Safeguarding Personal? Making Safeguarding Personal (MSP) is a sector-led initiative that aims to develop an outcomes focus to safeguarding work and a range of responses to support people to improve or resolve their circumst…
Forms and Templates Forms and Templates Safeguarding Enquiry Meetings Safeguarding Planning meeting minutes template Planning Meeting Agenda Safeguarding Outcomes meeting minutes template Outcomes Meeting Agenda Safeguarding section 42 Enquiry Report template Confidentiality Statement How to book…
Quality concerns Quality concerns What are quality concerns and why raising them is important These are concerns regarding the quality of care an individual is receiving from an internal or external service provider. Quality concerns relating to external service providers should be passed on to t…
Guidance for care providers Guidance for care providers Guidance on expected timeframes for responding to safeguarding enquiries and an enquiry report template have been co-produced with our care providers to reduce delays and support their investigations. The guidance has been developed to sup…
Safeguarding Framework and Practice Guidance Safeguarding Framework and Practice Guidance in Camden ASC The Safeguarding Framework sets out Safeguarding Standards that define “What good Safeguarding Looks Like”. It will support Adult Social Care Practitioners and Managers who deliver or oversee s…
Safeguarding Quick guidance on self-neglect and hoarding for social care practitioners The Care Act 2014 formally recognised self neglect as a category of abuse and neglect. There is no clear point at which lifestyle patterns become self neglect however it covers a wide range of behaviour and may…
Self Neglect Self Neglect “Self-neglect covers a wide range of behaviour - neglecting to care for one’s personal hygiene, health or surroundings and includes behaviour such as hoarding.” (Department of Health, 2014) Many patterns of behaviour can lead to self-neglect including diagnosed or undiag…
High Risk Panel High Risk Panel When significant risks of harm have been identified or when low level risk has increased following failed interventions, a multi-agency response is required. Options should be explored at a multi-agency meeting and a plan of action agreed. There are instances where…
Mental Capacity and Self-Neglect Mental Capacity and Self-Neglect Adults who self-neglect will often have complex needs however in most instances the adult is assessed as having the mental capacity to make relevant decisions in relation to their self-neglect. However, their behaviour may include…
Good Practice Good Practice When working with an adult who self-neglects good practice dictates that social care professionals should: b uild rapport and a relationship of trust with the adult, through persistence, patience and continuity of involvement u nderstand the meaning of the adults self-…
Key Agencies Key Agencies When working with an adult who self-neglects it is important that practitioners understand the importance of inter-agency communication, collaboration and the sharing of risk by working with other organisations and key agencies. Due to the complex and diverse nature of s…
Referrals to Environmental Health Referrals to Environmental Health There have been some recent changes to the way practitioners refer to environmental health and housing services regarding unhygienic and verminous properties. For private sector housing issues please use the following referral fo…
Clutter Image Rating Tool Guidance Clutter Image Rating Tool Guidance For a PDF version of this guidance, click here . The clutter image rating scale can be useful in objectively describing the environment a person is living in by selecting which level of ‘clutter’ is involved. Individual percept…
Safeguarding Resources to support a resident with high risk needs High risks are associated with one or more of the following that can include: complex health issues, fire risks or environmental hazards, self-neglect, domestic abuse, substance misuse, threatened homelessness, mental health issues,…
High Risk Panel High Risk Panel The High Risk Panel (HRP) provides a multi-agency way of managing work on complex and high risk cases, such as hoarding, fire risk, and self-neglect. The HRP plays a consultative and advisory role and discusses cases which have been presented to them for advice and…
Referral Process Referral Process When significant risks of harm have been identified or when low level risk has increased following failed interventions, a multi-agency response is required. Options should be explored at a multi-agency meeting and a plan of action agreed. There are instances whe…
London Fire Brigade Home Fire Safety Visits London Fire Brigade Home Fire Safety Visits London Fire Brigade offer free, personalised fire safety advice through in-person visits and an online checker. Professionals and carers are encouraged to refer individuals at very high risk for immediate visi…
Herbert Protocol Risk Reduction Tool Herbert Protocol form Herbert Protocol Risk Reduction Tool People with dementia sometimes get lost and go missing. If you care for someone with dementia you can fill in this form containing information to give to the police if the person goes missing. This me…
Missing Vulnerable Adults Missing Vulnerable Adults Immediate Actions for Practitioners When a vulnerable adult is reported missing, staff should consider the following actions in line with the London Multi-Agency Safeguarding Adults Policy and local practice: 1. Contact the Police on 101 (or 999…
Welfare Check Guidance Welfare Check Guidance The ASC Welfare Check Guidance sets out a clear, proportionate and risk-aware approach to responding to concerns about a person’s safety or wellbeing, in line with our duties under the Care Act 2014. It reinforces our responsibility to act with active…
Safeguarding Information about the Prevent strategy and training available Prevent is a strategy created by the government to respond to a range of threats faced in the UK; it is about safeguarding people and communities from the threat of terrorism.
What is Prevent Prevent is part of the Government's overall counter-terrorism strategy; CONTEST which was updated in June 2018 with the aim to reduce the risk to the UK and its citizens and interests overseas from terrorism, so that people can go about their lives freely and with confidence. Acco…
What is Channel Channel is a process that is part of the Prevent strategy. The process is a multi-agency approach to identify and provide support to individuals who are at risk of being drawn into terrorism. The programme uses a multi-agency approach to protect vulnerable people by: identifying i…
Your duty The Prevent Duty Guidance makes it clear that frontline staff who engage with the public should: understand what radicalisation means and why people may be vulnerable to being drawn into terrorism as a consequence of it. be aware of what we mean by the term “extremism” and the relations…
Spotting the signs The government’s Prevent Strategy recognises that there is no socio-demographic profile of a terrorist in the UK, and no single pathway, leading to terrorism, however, there are certain risk factors which may increase an individual’s vulnerability to radicalisation of all kinds…
Referrals to Channel Who makes referrals to Channel Referrals come from anyone who has concerns about individuals who may be vulnerable to being drawn into terrorism. Referrals can come from a wide range of people and partners and could include youth offending teams, social services, health, poli…
What training is available? Through the L&D hub you can access the free specialist workshop, designed by HM Government, to give you an introduction to the Prevent strategy and your role in safeguarding vulnerable people. Workshop to Raise Awareness of Prevent (WRAP) WRAP training features video c…
Safeguarding Domestic violence is any threatening behaviour, violence or abuse that takes place in an intimate or family-type relationship. It is a pattern of controlling behaviour. Camden SafetyNet have produced a new guide and training resources on with essential information for staff who work w…
Domestic violence and abuse We know that for some of our families, living with abusive perpetrators means that home is not a place of safety. Home can be a place where they will face a potential increase in violence, psychological and economic abuse as well as even greater isolation. For example…
Silent Solutions Silent Solutions is a system for victims of domestic abuse who might be afraid of further danger and escalation of harm if they are overheard when calling 999 in an emergency. When somebody calls 999, an operator will ask which emergency service is required. If the caller is unab…