Adult Social Care
Practice Guide
Response Response Manuals
Chaperoning contractors on schemes Chaperoning contractors on schemes Purpose This procedure describes the actions to be taken by a Careline Officer when receiving a request to provide access to / accompany / lock up after a contractor at a sheltered housing scheme. Responsibility All staff Proce…
Gas - Response Gas (CH4) incident Purpose This procedure describes the actions to be taken by staff called to a premises following the activation of a gas alarm for natural gas (CH4), butane (C3H10) or propane (C3H8) or where there are other grounds to believe that fuel gases might be involved. R…
Low temperature response Low temperature incidents Purpose This procedure describes the actions to be taken by staff called to a premises following the activation of a low temperature sensor. Responsibility Response Officers Process The concern in these circumstances is that the customer might be…
Telephone line disconnection response Telephone line disconnection alerts Purpose This procedure describes the actions to be taken by a Careline Officer in response to the disconnection of an alarm unit from its telephone line. Responsibility All staff Process Alarm units are designed to signal t…
Faulty units and low battery response Faulty units and low battery alerts Purpose This procedure describes the actions to be taken by a Careline Officer in response to faulty units and low battery alerts. Responsibility All Staff Process Faulty Units To maintain service delivery alarm units must…
Call Handling
Smoke detector calls Smoke detector incidents Purpose This procedure describes the actions to be taken by staff called to attend premises following activation of a smoke detector. Responsibility All staff Process The control room will respond to smoke detectors by immediately calling the London F…
Connecting people to support Information about the new substance misuse support service in Camden, Change Grow Live. From Monday 3rd April 2023 Change Grow Live Camden will continue to work across the borough and will be the single point of contact for any adult seeking support with their drug or…
Change Grow Live supports adults seeking support with their alcohol and drug use. The service provides: Advice on keeping safe Emotional support and counselling Group work Online courses Medically assisted treatment Access to different detox and rehab options Peer support Recovery support, includ…
Change Grow Live's new main service hub opens on Monday April 3 rd 2023 in Camden Town and will replace a number of existing premises in Camden. This includes The Margarete Centre, Daleham Gardens, 184 Royal College Street and Early Mews which have all closed on Friday 31st March. From Monday 3 r…
Support in wider community Connecting People to support Information about community support. For an overview of community resources in Camden, you can also see these training slides .
Seasonal Support Information for practitioners on supporting people over both hotter and colder months. During both hotter and colder times of year it can be challenging for people to keep healthy, active, and socially connected. When meeting with residents and having conversations about what matt…
Keeping warm over winter Keeping warm over winter Warm Spaces To help people keep warm over winter, ‘warm welcome’ spaces have opened throughout Camden. Spaces include libraries, leisure centres and community centres. The spaces offer places to relax, socialise with others and access further supp…
Keeping socially connected over winter Keeping socially connected over winter Colder temperatures and shorter days can make it harder to maintain social connections. However, there are numerous organisations which help to reduce loneliness in Camden. They can be found here with their opening hour…
Support during summer Support during summer Although the summer months are often an easier time for people to stay well and connected, hotter weather can pose challenges for many people, such as people over 65, children and babies, people with certain health conditions or those who live alone. Th…
Millman Street Community Centre Millman Street Community Centre Millman Street provides an integrated programme of care & key working for vulnerable older people (over 55’s) in South Camden with and without support needs, either self-funders or those on personal budgets. It operates a range of re…
Social Prescribing Information about Social Prescribing in Camden In Camden, the social prescribing service is delivered by a partnership of organisations (Age UK Camden, Voluntary Action Camden, and the Council’s Wish Plus referral hub)
What is Social Prescribing? What is social prescribing? Social prescribing is an approach that aims to support people to find ways to improve and take control of their health and wellbeing, by connecting them into non-clinical support or groups in their community or local area so that they may ma…
Social prescribing in Camden In Camden, the social prescribing service is delivered by a partnership of organisations (Age UK Camden, Voluntary Action Camden, and the Council’s Wish Plus referral hub) that provides a single point of access to assess, triage, advise and support residents that are…
Who may benefit from social prescribing support Social prescribing may support adults of all ages including those that: have one or more long term conditions need support with low level mental health issues are lonely or isolated have complex social needs which affect their wellbeing
Referrals to Care navigation and social prescribing service Referrals to Care navigation and social prescribing service The service operates on an ‘open’ social prescribing model that enables referrals to be received from all health and care services, as well as referrals from residents themselve…
Examples of support connected to The social prescribing service in Camden connects residents to a wide range of voluntary and community organisations. Below are just some examples of destinations that residents are referral to: Bereavement services Debt and finance services Dementia services Educ…
Further information Further information about Camden's Care Navigation and Social Prescribing Service can be found at: Voluntary Action Camden’s Social Prescribing Guide for Residents, https://vac.org.uk/guides-and-resources/social-prescribing/ Voluntary Action Camden’s webpage on Camden’s Care N…
WISH Plus Information and advice regarding the WISH Plus service. The WISH Plus referral hub is a way for Camden residents to get access to a range of warmth, income, safety and health services (WISH).
What is WISH Plus? The WISH Plus referral hub enables residents to gain access to support with: Warmth Income Safety Health services (WISH) Depending on the person's circumstances, they may be connected to further services and support after being referred to WISH Plus, such as: Home safety and fi…
How to make a referral to WISH Plus To refer someone to WISH Plus you do not necessarily need to be aware of all of the services available but you will need to have an understanding of person you are referring and that they might need support to improve their health and wellbeing. WISH Plus puts…
Camden Advice Network Information regarding the Camden Advice Network. Camden and the Voluntary and Community Sector (VCS) have worked together to develop a referral tool that supports residents with accessing food and advice and support within the community.
What is the Camden Advice Network? During the pandemic over 2,000 people volunteered to provide support to residents in the community. Camden’s residents have shown tremendous acts of compassion with every food preparation, delivery to pharmacy collections, leafleting and many more contributions.…
What support is available? Camden Advice Network can provide support to residents in the following areas: Debt and money Housing repairs Housing general Welfare rights and benefits Employment support Immigration support General advice Advocacy – support and representation Support filling out form…
Who can help? Colleagues are now able to make direct referrals to the Camden Advice Network and the Food Support Network via the online - Camden referral form . All frontline colleagues can now referral Camden residents to the advice network and the food support network. The referral form is only…
Support When it Matters (SWIM) Information and advice regarding SWIM Support When it Matters. Support When it Matters (SWIM) is a community interest company that empowers people in Hackney and its neighbouring communities to improve their health, well-being and life chances. SWIM focuses on tackli…
Evidence gathered during the pandemic showed that the lack of targeted and culturally sensitive support for African Caribbean heritage communities has a negative effective on their health and well-being. SWIM works to raise health awareness, improve access to primary care support and bring about…
Further information about Support When it Matters is available in the SWIM brochure and flyer. Entry requirement for support from SWIM: Aged 18+ History of substance misuse. Commitment to engage in all rehabilitation and recovery activities Male referral from Prison or via community Drug and alco…
Cost of Living & food support Information and advice about the Cost of Living Crisis support and food support in Camden In response to the Cost of Living Crisis that began following the pandemic, the council agreed an annual cost of living crisis fund to provide financial support to residents who…
Cost of Living resources Cost of Living resources Find out more about our Cost of Living Awards in the Financial Support section of the Practice Guide: Financial Support | Practice Guide To apply directly to the fund, go to the Council website: Apply for the Cost of Living Crisis Fund - Camden…
Find Food Support in Camden Find Food Support in Camden The pandemic and the cost of living crisis has seen a huge rise in the amount of people struggling to feed their families or being forced to make the decision to go without food. As growing numbers of people need support to feed themselves a…
Stroke Association, Communication Support Service Information about the Stroke Association communication support service in Camden The Stroke Association provides a communication support service to help people with aphasia or other communication difficulties after a stroke within Camden and Isling…
What does the Stroke Association offer The Stroke Association Communication Support group are able to provide assistance to people who is experiencing communication difficulties after a stroke, focusing on helping people to build their confidence and find new ways to communicate. The service offe…
How to make contact If you would like to obtain further information about the Stroke Association Communication support service in Camden please contact: Name: Caroline Fitzgibbon Phone: 07717 275824 Email: [email protected] If you would like refer someone you are working with the…
Stroke Association Camden Communication Support Group information Communication Support Group in Camden Spring 2024 When? Wednesdays 10:00 – 12 noon Where? The Community Café, Maitland Park Care Home, Maitland Villas, London, NW3 2ET How do I get there? You will organise your own transport/travel…
Scam Prevention Information on Age UK's community service that supports people with scam prevention. Age UK's Scams Prevention and Support Programme provides one-to-one advice sessions to older people at risk of scams or who have been scammed. The sessions provide in-depth scams information and ad…
Age UK's Scam Prevention Service Age UK's Camden Information & Advice team has launched a project to raise awareness of Scams Prevention and Support. The project is funded until December 2025. The project offers: - One-to-one support for any Camden resident aged 50+ who have concerns about scams,…
Care and Support at Home Connecting people to support
Support at home pilot The Support at Home Pilot is developed with Provider Services, Commissioning, and Neighbourhood teams. The pilot is part of the Care & Support at Home programme. It will utilise trauma informed practice to work with people in the community. It takes a preventative approach an…
What the pilot offers What the pilot offers The Support at Home Pilot will offer person centred, flexible, strength-based support and connect residents to their community or neighbourhood. We will provide support for a small group of residents who have not thrived within the current health and ca…
Making a referral and contact details Making a referral and contact details Making a referral Martin Nsubuga, Bramshurst Service Manager, is the Support at Home Pilot Lead (contact details are below). The pilot has a three-step referral process. Referral Pathway and Process Step 1: Neighbourhood…
Connecting people to support Information on reablement for social care practitioners Reablement is a service that can support people to improve, develop and regain the confidence and skills needed to manage activities of daily living and live as independently as possible. Reablement support usuall…
Information on reablement for social care practitioners Information on reablement for social care practitioners Reablement is a service that provides support to enable people to improve and develop the skills needed to manage activities of daily living as independently as possible. Some of these…
Who is reablement for and where can it be provided? Who is reablement for and where can it be provided? Who is Reablement for? The service is for adults who live in Camden who have experienced a short-term crisis because of their situation such as an illness, an injury or an accident. Where can i…