Adult Social Care
Practice Guide
Support at home pilot The Support at Home Pilot is developed with Provider Services, Commissioning, and Neighbourhood teams. The pilot is part of the Care & Support at Home programme. It will utilise trauma informed practice to work with people in the community. It takes a preventative approach an…
What the pilot offers What the pilot offers The Support at Home Pilot will offer person centred, flexible, strength-based support and connect residents to their community or neighbourhood. We will provide support for a small group of residents who have not thrived within the current health and ca…
Making a referral and contact details Making a referral and contact details Making a referral Martin Nsubuga, Bramshurst Service Manager, is the Support at Home Pilot Lead (contact details are below). The pilot has a three-step referral process. Referral Pathway and Process Step 1: Neighbourhood…
Connecting people to support Information on reablement for social care practitioners Reablement is a service that can support people to improve, develop and regain the confidence and skills needed to manage activities of daily living and live as independently as possible. Reablement support usuall…
Information on reablement for social care practitioners Information on reablement for social care practitioners Reablement is a service that provides support to enable people to improve and develop the skills needed to manage activities of daily living as independently as possible. Some of these…
Who is reablement for and where can it be provided? Who is reablement for and where can it be provided? Who is Reablement for? The service is for adults who live in Camden who have experienced a short-term crisis because of their situation such as an illness, an injury or an accident. Where can i…
Henderson Court Henderson Court Henderson Court offers 13 reablement flats available to Camden residents. The flats offer accommodation-based reablement care and support for up to 4 weeks ( which can, on exceptions, be extended to 6 weeks if formally authorised ) based on person’s needs and ident…
Referrals to Henderson Court (Reablement Flats) Referrals to Henderson Court (Reablement Flats) All referrals will need to be clear about the following points : Why the person can’t receive reablement in their own home – what is it that makes a reablement flat the better option? Does the person h…
Reablement and Enhanced Reablement Purchase Orders – Mosaic Guidance Reablement and Enhanced Reablement Purchase Orders – Mosaic Guidance When setting up a reablement Package of Care, authorisation will be given by line managers in your Neighbourhood team. You need to task the workflow section on…
Supporting you in your role Information for new starters to Camden Please click here for the Adult Social Care Acronym list which you may find helpful to support your day to day work. Lone Working : Social Care Practitioners are required to undertake lone working and Camden Council has a duty of c…
Welcome Welcome Welcome to Adult Social Care at Camden! We hope that you will have a great experience in the work that you do in supporting the residents to live their best lives. Here you will find key information and resources that you need to know in your first week, throughout your probation…
Essential policies and procedures Essential policies and procedures All new starters must have access to and read the following policies and procedures. These policies can be found on the Council intranet which is called Essentials: Camden Equality Policy (and Action Plan). Code of Conduct. Digni…
Learning and Development Learning and Development We want to support our staff to realise their strengths and to build experience and personal commitment to practice excellence. We will offer wide and varied opportunities for you to access the essential training you need for your role and for con…
New starters understanding their role responsibilities New Starters understanding their role responsibilities Line managers should arrange to meet with their new starters to explain and go through their duties and job description. The following should also be covered: probation periods, further i…
Wellbeing support for New Starters Looking after each other and doing all we can to support our wellbeing is very important while at work. Below is a list of supportive resources available to employees. The first point of contact for all HR and payroll enquiries is email [email protected]…
What Matters and Mosaic training guidance for new starters What Matters and Mosaic training guidance for new starters ‘Introduction to What Matters: A Guide to Accompany Mosaic Training.’ This guidance is to support new starters (practitioners specifically) who are attending the Mosaic training w…
Flexible Working Framework Flexible Working Framework Following the launch of Camden’s Flexible Working Commitment in 2024, Adult Social Care recognised the need to provide clarity of expectations for how we will work flexibly across our service and ensure that all colleagues have a degree of cho…
Supporting you in your role A repository of resources to support and improve supervision practice for practitioners, supervisors and managers. Supervision is the cornerstone of good practice: its purpose is to establish accountability, support decision-making, professional development and wellbein…
Policy Camden Adult Social Care (ASC) wants to ensure that good quality, strengths based supervision is in place to assure best practice, support staff wellbeing and improve outcomes for residents, families and carers in our Camden community. The ASC supervision policy sets out the expectations a…
Reflective Practice Reflective supervision provides a space for practitioners to: reflect and consider the emotional impact of their work explore their own attitudes, values, and the assumptions and biases they bring and how these may impact on their work and decision-making consider the ethical…
Professional standards Professional regulators (for example, Social Work England for social workers and the Health and Care Professional Council for Occupational Therapists) stress the importance of supervision to support practice and continuing professional development (CPD). The Chief Social Wo…
Remote supervision "A key challenge in the conditions of home working, where a great deal of practice is being done virtually through telephone and video calls, is how to create 'prep time' and transitional spaces for thinking" (Ferguson 2020) The following are some useful resources that help wit…
General tools and resources Below are useful tools and resources for supervision Research in Practice: online learning package on reflection supervision Siobhan Maclean : Youtube channel with lots of resources on supervision, reflective practice and social work School of Shabs : Camden’s Shabnam…
Wellbeing and self-care resources and tools Below are resources and tools to support with your well-being and self-care: Research in Practice: well-being supervision guide Emergency self-care worksheet My maintenance self-care worksheet Self-care assessment Lifestyle behaviours questionnaire Self…
Legal literacy and recording Embedding legal literacy and recording discussions within supervision, with a focus on law, ethics & rights, is vital in ensuring safe and effective decision making. The resources below provides help introduce legal literacy into the supervision agenda. Research in Pr…
Building relationships "Supervision needs to be a space where both parties feel able to be open and where both take responsibility for what happens" (Wonnacott 2012). Investing in building the relationship is vitally important; alongside having a supervision agreement, the tools below might help…
Supporting you in your role Information on learning and development resources in Adult Social Care Nurturing and supporting our workforce is a key principle of valuing our staff. Camden is committed to ensuring that everyone has access to a comprehensive learning and development plan that will hel…
Learning and development principles Learning and development principles In Adult Social Care, a main driver for learning and development is What Matters, our strengths-based practice approach. Many of the learning opportunities are tailored to enable staff to: Be empowered and work in a strengths…
Essential learning Essential learning All Camden staff must complete Camden’s Corporate Mandatory Learning when starting at Camden and at regular points during their employment regardless of your role or level. These are e-learning modules which can be accessed via this link on the L&D Hub Homepa…
Research in Practice and more self-directed learning Research in Practice Camden subscribes to high quality learning sources. We encourage staff to use and explore other sources to support learning and reflection. Research in Practice - brings together academic research, practice expertise and th…
iReflect iReflect I Reflect is a quarterly newsletter with a focus on putting learning, development and good practice into the heart of ASC. Its emphasis is on allowing staff to contribute to share good practice or learning. Collaborating and sharing our knowledge is key to developing practice. W…
Supervision and management development Supervision and management development Supervision is the cornerstone of good practice: its purpose is to establish accountability, support decision-making, professional development and wellbeing. We encourage staff to discuss learning and development opport…
Qualifications Qualifications Best Interest Assessors (BIA) Training is open to qualified/registered social workers, nurses, occupational therapists and psychologists with a minimum of 2 years post qualifying experience. There is currently no funding but when funding becomes available, an email i…
Continuing professional development Continuing professional development Continuing professional development (CPD) is a reflection and learning activity that registered professionals e.g. social workers, occupational therapists etc undertake throughout their career to maintain and improve practice…
Social Work Registration/ Re-registration Social Work Registration/Re-registration Social workers must renew their professional registration with Social Work England. By law, all social workers must be on the register and comply with the CPD recording requirements if they wish to use the protecte…
British Journal of Social Work British Journal of Social Work You can now access the British Journal of Social Work through a subscription we have purchased in Adult Social Care! You should be able to access the journal without creating an account. Simply follow this web link and start browsing a…
ASC Open House Sessions ASC Open House Sessions Different teams within ASC run regular 'Open House' sessions throughout the year. These engaging, interactive workshops explore a variety of topics relevant to many aspects of work done throughout the wider service. You can watch some of our past se…
Supporting you in your role In Camden we believe quality starts with what matters most to people, and what enables them to live their lives in the way they want. We understand that people who draw on care and support are the experts in their own lives. Excellent care and support can only be achiev…
What does high quality support mean? What does high quality support mean? We understand that people who draw on care are the experts in their own lives and that there can be no one-size-fits-all in personalised support. Excellent care and support can only be achieved by adopting a strengths-based…
Our approach to quality assurance Our approach to quality assurance Quality assurance and improvement is not an additional activity, but an integral part of everyday practice. This Quality Assurance Framework outlines what we need to do to ensure our work is of the highest quality. It sets out th…
Our principles Our principles There are seven key principles at the heart of Supporting People, Connecting Communities that drive our ambition for people to live and age well in Camden. In monitoring and evaluating our continued learning and improvement we will always be guided by these principl…
Governance Governance The framework is governed by the Quality Board, a quarterly meeting of senior managers from across Adult Social Care and chaired by the Director of Adult Social Services Quality Board membership: Executive Director of Adults and Health, Director of Adult Social Services Head…
Our Quality Tools Our Quality Tools This section sets out the main tools used across Adult Social Care to deliver our stated approach to quality assurance. A more detailed breakdown of the approach, evidence and activity contained within each of the quality tools is provided in Appendix A of the…
External Audit Findings Belinda Oates External Audit - Main Findings We appointed Belinda Oates, an external consultant and trainer, in September to quality assure written records across the operational teams in Adult Social Care. This is a vital step in ensuring that we follow best practices in…
QA e-newsletters
Concerns, compliments, and complaints Concerns, compliments, and complaints Quality Concerns Information about what a Quality Concern is and how to raise or report them is available in a dedicated Quality concerns page in the Safeguarding section of the Practice Guide. Compliments A compliment is…
Equity and Equality Equity and Equality Our single shared view of quality expects services to be equitable to all and focus on improving quality. It will make sure that the quality of care does not vary because of the characteristics of people using services, their families, and carers. Wherever…
Accountability Quality assurance is a shared responsibility To ensure we keep to and uphold the commitment we make to people who draw on care and support, their families, and carers, we each have a role to play in contributing to high standards of practice and service delivery through our Quality…
Supporting you in your role Tools and information to support ASC staff to be prepared for CQC Assurance (now completed) Care Quality Commission (CQC) assurance was a review of how Camden Adult Social Care delivered on their Care Act 2014 duties. Like Ofsted in Children and Learning, this process i…
What is CQC assurance CQC (Care Quality Commission) is the independent regulator of health and social care in England. What is CQC assurance? The Health and Care Act 2022 gave the CQC new powers to assess local authorities' adult social services and how they are delivering their Care Act 2014 dut…