Vulnerability
Our housing guidance site
Unreasonable Behaviours
We have a right to refuse an application or withdraw from the arrangement if we find the conduct of the advocate to be unreasonable and therefore have reason to believe they are not working in the resident’s best interest. Unreasonable behaviour can include, but is not limited to:
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Being abusive, threatening or acting in a manner intended to intimidate staff. This includes any use of racist, sexist, homophobic or other discriminatory language.
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Being abusive, threatening, intimidatory or discriminatory toward other advocates or residents.
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Putting, or threatening to put information on social media or websites which includes personal information of an organisation’s employees and/or making defamatory statements about employees online.
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Using the position of representative to seek the advancement of unrelated matters, to the detriment of the matter at hand.
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Refusing to cooperate with Council processes, for example reasonable requests to provide important information.
Please see our Unreasonable Representative Behaviour Procedure for more information.
If any officer has reason to believe that the permission which has been given to a person or organisation is being misused or that they are not complying with the Advocacy Policy, they should follow the steps detailed in the Unreasonable Representative Behaviour Procedure.
You can find templates for a formal warning and notice of restriction letters for housing services here: Strategy Family - Documents - Letter Templates - All Documents
Please be advised, for services which have a landlord/tenant relationship to the resident, the letter should be address to the tenant, with the option of CC'ing the Advocate (letter templates 3 and 3).