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Stage 3: Supporting someone experiencing vulnerability

Stage 3: Supporting someone experiencing vulnerability

Guidance for providing person-centred housing support for tenants experiencing vulnerabilities.

See CONVERSATION 2 for practice guidance in providing ongoing support.

For more information, please see our policy and procedure 

Multi-agency working

No single agency or individual can see the complete picture of the life of a resident, but all may have insights and can provide interventions that are crucial to their safety and wellbeing. 

 Working closely with other services and agencies to deliver a coordinated approach is essential when responding to a tenant’s vulnerability. 

All professionals working within a multi-agency framework should: 

  • Share proportionate and relevant information 

  • Take part in joint assessments or multi-disciplinary meetings  

  • Provide an integrated service delivery to the tenant and household 

  • Agree upon designated lead professional coordinating the response and acting as a central point of contact with the tenant or household 

  • Have open communication and space for reflection together  

In Housing and Property Management, the relevant staff members providing enhanced support to tenants may bring cases or be called upon to attend high risk multi-agency panels or meetings. For more information on this and referral pathways, please see our vulnerability procedure. 

Last updated: 16 May 2025