Vulnerability
Our housing guidance site
.jpg?csf=1&web=1&e=Ugvfhg){kind=link}
.jpg?csf=1&web=1&e=r5xAa3){kind=link}
Making reasonable adjustments
When responding to vulnerability, we make reasonable adjustments to our services to remove barriers for tenants and households and support them to build resilience.
When providing additional support to tenants and households, staff members should always discuss with them what’s is the most enabling and safest option. Not all support options will be relevant to tenants and context should be considered, as well as intersectionality between barriers faced.
Reasonable adjustments can be requested at any time and by any method of communication by:
-
The tenant or household member impacted
-
A nominated advocate
-
Staff, contractors, or partner agencies
For more information about the reasonable adjustments we can make across services, and the service-specific support offers, please see our vulnerability procedure.
A tenant or household member should be able to inform any Housing or Property service member of staff about the type of adjustment being requested, and this will be recorded on the tenancy file and shared with any relevant parties.
If a reasonable adjustment was offered to the tenant and refused, this should also be recorded alongside the reason for refusal.
It is the responsibility of all Housing and Repairs members of staff to make reasonable adjustments where these are recorded.