Vulnerability
Our housing guidance site
Guidance for clear and relevant recording of vulnerability information.
For more information, please see our policy and procedure
Everyone has a responsibility to understand and adhere to guidance relating to case recording.
Good case recording should always be:
Purposeful and relevant
Clear and detailed
Accurate (clearly differentiating fact from opinion)
Up to date
Reflective of the tenant's perspective
Clear on where you have used professional judgment
Professionally written
Jargon free