Vulnerability
Our housing guidance site
When you hear or see something which concerns you
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Take immediate action if there is immediate danger and call emergency services 999.
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Tell your manager as soon as you can and discuss the best course of action.
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Record your concerns and your actions.
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If an adult with care and support needs is at risk of abuse or neglect, make a referral to Adult's Multi-Agency Safeguarding Hub (MASH) - [email protected] 020 7974 4000 (option 1)
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If a child is at risk or has been harmed, abused or neglected, make a referral to Children's MASH - [email protected] 0207974 3317
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For domestic abuse, make a referral to Camden Safety Net - [email protected] 020 7974 2526
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Notify the relevant Neighbourhood Housing Officer that a safeguarding referral has been made
Staff members do not need consent to make a safeguarding referral and share information with safeguarding services where:
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The person lacks capacity to decide
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The person is at serious risk of harm (vital interests)
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Others could be at risk, including children (public interest to share information)
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Paid staff/professionals are implicated
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A crime is suspected, or sharing information could prevent a crime
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Person alleged to be causing harm has care and support needs / may be at risk/ is an ongoing risk
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The adult at risk has the mental capacity to make that decision but they may be under duress or being coerced
Please see our Safeguarding Policy and Procedures for more information.