Our approach

It's important to remember that 'vulnerability' is a wide-ranging term and might not be the language a tenant chooses to describe themselves. This term doesn't define a group of people; instead, it highlights the barriers an individual might face in receiving the support they need.

Always prioritize the tenant's preferred language and aim to be as precise as possible about their specific circumstances.

For more information, please see our policy and procedure

What is vulnerability?

Vulnerability means a situation where a resident or household faces barriers to accessing our housing and repairs service, which could lead to disadvantage. The kinds of barriers residents may face could include:
- Physical barriers
- Communication barriers
- Financial barriers
- Systemic barriers
Having a particular life circumstance does not make you vulnerable. Many people who have life circumstances (e.g. learning disabilities, pregnancy) can live well and independently.

Vulnerability may not be a fixed state. For example, a pregnant person might be considered to be experiencing vulnerability throughout childbearing or someone with temporary mobility issues

Through collaboration and inclusion, we aim to reduce vulnerability and enable residents to thrive in a safe, supportive, and resilient housing community.

Vulnerability is understood relationally, recognising the strengths, resilience, and potential within every person.

Examples of the factors that might lead to vulnerability include, but are not limited to:

Life events e.g. care experience, pregnancy, recently leaving an institution, hate crime or discrimination

Life circumstances e.g transgender, refugee or asylum seeker, managing debt

Disability e.g. learning disability, physical disability, respiratory condition

Last updated: 07 July 2025