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Our approach

Our approach

For more information, please see our policy and procedure 

What is vulnerability?

  • Vulnerability means a situation where a resident or household faces barriers to accessing our housing and repairs service, which could lead to disadvantage. The kinds of barriers residents may face could include:  

    • Physical barriers  

    • Communication barriers  

    • Financial barriers  

    • Systemic barriers 

    Vulnerability may not be a fixed state. Through collaboration and inclusion, we aim to reduce vulnerability and enable residents to thrive in a safe, supportive, and resilient housing community. 

    Vulnerability is understood relationally, recognising the strengths, resilience, and potential within every person. 

    Some of the vulnerabilities tenants might experience could include, but is not limited to: 

    Life events: 

    • Bereavement  

    • Recently left prison, hospital, other institution  

    • Recently left supported housing or refuge  

    • Experience of being street homeless  

    • Had children removed  

    • Care experience or care leaver  

    • Pregnancy  

    • Still birth or miscarriage  

    • Domestic abuse or gender-based violence (GBV)  

    • Hate crime, harassment, discrimination  

    • Recent gang involvement  

    • History of fire/arson 

    • Current/recent suicidal ideation 

     

    Life circumstances 

    • Terminally ill  

    • A carer  

    • Physical disability  

    • Respiratory condition 

    • Transgender/non- binary  

    • Temporary mobility issue (e.g. broken leg)  

    • Refugee/ asylum seeker 

    • No Recourse to Public Funds  

    • Learning disabilities 

    • Neurodiversity (e.g. autism, ADHD, dyslexia, OCD, and dyspraxia) 

    • History of trauma  

    • Mental health illness  

    • Mental disability or cognitive impairment  

    • Digital exclusion  

    • Social Isolation and loneliness  

    • Low income or poverty  

    • Unemployment  

    • Managing debt  

    • Substance Misuse and addiction 

     

    Housing factors:  

    • Overcrowding 

    • Damp and mould  

    • Unsuitable housing from a medical perspective 

    • ASB or criminal activity in home or block 

    • Significant rent arrears  

    • Gas capped/utilises off 

    • Pest infestation 

    • Insanitary conditions 

     



 

Last updated: 16 May 2025