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Our approach

For more information, please see our policy and procedure 

Language is powerful

Language is powerful and can have a significant impact on how people perceive themselves and others. 

We should always use language that reflects the residents' actual experiences and challenges, showing respect and understanding. You can always ask people what language they prefer. 

Here are some quick dos and don’ts when it comes to language and vulnerabilities: 

Do: 

  • Use person-first language. This means putting the person before their disability or other characteristic. For example, say “person experiencing vulnerabilities” or instead of "vulnerable person." 

  • Use positive language. Focus on people's abilities and strengths, rather than their limitations. For example, say "person who uses a wheelchair" instead of "wheelchair-bound person." 

  • Be respectful. Avoid using language that is condescending, patronizing, or offensive. 

  • Stay up to date. Language is constantly evolving, so it is important to stay informed about the latest best practices for inclusive language.  

  • Be aware of the context. The best language to use may vary depending on the context. For example, you may use different language when talking to a friend than you would in a professional setting. 

  • Be open to feedback. If someone tells you that you have used language that is not inclusive, be open to feedback and make an effort to change your language in the future. 

 

Don't: 

  • Use outdated or offensive terms. Don’t use terms like "crippled," or "mentally ill." 

  • Make assumptions. Don't assume that someone's disability or other characteristic defines them as a person. 

  • Use language that is stigmatizing.  Don’t use language that perpetuates negative stereotypes about people with disabilities or other vulnerabilities. 

  • Use language that is othering. Don’t use language that separates people with disabilities or other vulnerabilities from the rest of society. 

  • Use language that is infantilizing.  Don’t use language that treats people with disabilities or other vulnerabilities like children. 

 

Instead ofUse

 

Homeless person 

Person with experience of homelessness 

Non-disabled person 

Able-bodied person 

Wheelchair user 

Wheelchair bound, in a wheelchair 

They are dyslexic/autistic/have ADHD 

They suffer from dyslexia/autism/ADHD etc. 

They are a person with Down’s Syndrome 

They are Down’s 

They have experience of addiction  

They are an addict 

Deaf person/blind person 

The deaf/the blind 

Hard of hearing 

Hearing impairment 

 

Last updated: 16 May 2025