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Mental health

If your resident or someone else is in immediate danger or risk of harm phone 999. It is important to distinguish crisis support from emergency support. In an emergency, someone’s life might be in danger, and you should call 999. 

 

In an emergency, a resident can go to the emergency department at their local hospital. Hospital staff will be able to assess mental state and treat accordingly. 

Suicide and self-harm prevention

Suicide prevention begins with awareness, empathy, and taking care of ourselves and one another. If you or someone you know is struggling, please remember that there is always help available.

If they have any plan, please contact the emergency services on 999

 

Further support options:

 

  • Talk to their doctor - if someone is going through a longer period of feeling low or suicidal they may have clinical depression. If the GP practice is closed and it can't wait, they can call NHS 24/7 on 111.
  • Call the Samaritans for free on 116 123 – they're always open and are there to listen. You can also email [email protected] and receive a response within 24 hours.  
  • The Stay Alive App can be used to help manage suicidal thoughts. It provides information and tools to help you stay safe in a crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. 
  • Papyrus is the UK charity dedicated to the prevention of suicide in young people. They deliver HOPELINEUK (0800 068 41 41) a confidential support and advice service for young people under the age of 35 who are experiencing thoughts of suicide or anyone concerned that a young person could be thinking about suicide. 

If they are at risk of harm or self neglect,  a safeguarding alert needs to be raised with Social Care.

 

Key messages:

  • Suicidal thoughts can be interrupted - even small acts of care or connection matter
  • Every 90 minutes, someone in the UK or Ireland dies by suicide. 1 in 4 of us have experiences suicidal thoughts. 
  • Listen and be present. You do not have to have all the answers. Sometimes just being there is enough

 

Last updated: 07 October 2025