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Mental health

Mental health

If your resident or someone else is in immediate danger or risk of harm phone 999. It is important to distinguish crisis support from emergency support. In an emergency, someone’s life might be in danger, and you should call 999. 

 

In an emergency, a resident can go to the emergency department at their local hospital. Hospital staff will be able to assess mental state and treat accordingly. 

Mental health crisis

A mental health crisis means that someone may need urgent help with their mental health - such as suicidal feelings, self-harm, panic attacks, flashbacks, hypomania or mania, or psychosis (such as paranoia or hearing voices).   

If someone is experiencing a mental health crisis, they can seek urgent specialist mental health support through one of the following routes:  

  • Phone the 24-hour mental health crisis line on 020 3317 6333 to access specialist support.  
  • Contact a local GP surgery and ask for an emergency appointment. The tenant does not need to be registered as a patient already. 
  • Camden Crisis Sanctuary offers face-to-face, telephone, and online support to Camden residents every evening and weekend, 5pm to 10.30pm. No referral is required. You can also call 07825 165 464 between 5pm and 11pm or leave a message for staff to call you back. 

 

If someone is having suicidal thoughts, they can: 

  • Call the Samaritans for free on 116 123 – they're always open and are there to listen. You can also email [email protected] and receive a response within 24 hours.  

  • The Stay Alive App can be used to help manage suicidal thoughts. It provides information and tools to help you stay safe in a crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. 

  • Papyrus is the UK charity dedicated to the prevention of suicide in young people. They deliver HOPELINEUK (0800 068 41 41) a confidential support and advice service for young people under the age of 35 who are experiencing thoughts of suicide or anyone concerned that a young person could be thinking about suicide.

Last updated: 16 May 2025