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Mental health

Mental health

If your resident or someone else is in immediate danger or risk of harm phone 999. It is important to distinguish crisis support from emergency support. In an emergency, someone’s life might be in danger, and you should call 999. 

 

In an emergency, a resident can go to the emergency department at their local hospital. Hospital staff will be able to assess mental state and treat accordingly. 

Responding to mental health concerns

Mental health is a crucial aspect of our overall well-being, and offering support and understanding can be essential to supporting tenants to navigate tough times.  

It can be difficult for people to open up about mental health their mental health. But talking to someone is often the first step, and this can take a lot of courage. As such, any disclosure should be responded to empathetically and safely. Try to let the tenant lead the discussion at their own pace and try not to make assumptions about what is wrong. 

You should gently encourage residents to talk with their GP about mental health or other professional services.  The GP is most often the best person to facilitate a referral to Mental Health Services. 

 

If a resident is already being supported 

Ask if a resident might already be receiving help or support from a mental health team.  

If they are, ask whether your resident would consent for you to contact their named worker to help provide joined-up support. 

Mental Health Services will welcome contact from Neighbourhood Housing Officers about a resident who is open to their service with the resident’s consent. In some instances you do not need consent, see information sharing section.

Last updated: 16 May 2025