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Voids management

Voids management

This procedure is part of the Council’s Voids Policy. It sets out what needs to be done to get a void property ready for a new tenancy. The Voids Policy explains our approach to repairing and letting void properties to our residents, most importantly housing applicants, in a way that clearly sets out the standard of service that can be expected. This procedure on the other hand focuses directly on what needs to be done by Council officers and contractors, when and by whom.

Click here for the full guidance.

The housing management manual on updating Northgate.

Principles (behaviours)

When following this procedure all council officers and contractors are expected to adopt following principles and behaviours to ensure the voids process runs smoothly and efficiently:

  • Communicate early and often: contractors and repair officers must ensure Housing Services are fully up to date throughout the repairs phase of the process regarding progress on checks, surveys, repairs etc.
  • Let everyone know when things change: any alterations to the void works required e.g. costs, expected times, delays during the repairs phase of the process should be notified to the Moving Homes Team as soon as possible.
  • Take responsibility for monitoring progress: Each council officer and contractor involved in the voids process should be actively engaged in monitoring progress, including visiting site (if required), checking in on progress, and negotiating between all parties involved to ensure any issues are overcome.
Last updated: 14 November 2024