Voids management

Essential guide to dealing with voids.

Responsible people: Dermott Mulan, Harjinder Birdi, Sukhi Nijjar

Procedure will be reviewed in January 2025

Voids management

This procedure is part of the Council’s Voids Policy. It sets out what needs to be done to get a void property ready for a new tenancy. The Voids Policy explains our approach to repairing and letting void properties to our residents, most importantly housing applicants, in a way that clearly sets out the standard of service that can be expected. This procedure on the other hand focuses directly on what needs to be done by Council officers and contractors, when and by whom.

Click here for the full guidance.

The housing management manual on updating Northgate.

Utility bills

Utility bills should be sent in the first instance to the voids bills team who will check if they are for the void period.
Bills received for the former tenant are dealt with by the NHO.
The standard energies company reply letter on essentials should be used which will refer the company to the website. Camden will not pay utilities bills for the former tenant.

For the following:

Other types of void.

Essential repairs voids.
Repairs after tenancies start.
Who updates what on NEC.
Monitoring
Other issues.

Please refer to the full voids guidance or other guidance (where linked).

Last updated: 13 November 2024