8.     Lettings Steps

8.1.   

Moving Homes and Allocations / Lettings Officer

/ NHO

8.1.1.   MHT to update NEC with CBL status either when notified that a property is Safe to View or works are classified as routine or minor.

8.1.2.   Allocations advertise property (by next advert)

8.1.3.   Advert closes and allocations shortlist (1 day)

8.1.4.   Advertised properties sent to MHT (1 day)

8.1.5.   MHT schedule viewing date and time and inform allocations. (1 day)

8.1.6.   Allocations send shortlist to MHT (2 days)

8.1.7.   MHT carry out viewing, share property information and update allocations and NEC with outcome. (same day)

8.1.8.   Verification process starts and allocations advised of outcome (2 days)

8.1.9.   Should verification fail, return to shortlist. (1day)

8.1.10. Allocations create offer on NEC and update MHT/ NHO (1 day)

8.1.11. Once offer confirmation received, MHT/ NHO complete sign up (5 days), this may be at the property or in the office. 

9.     New tenancy sign-up

9.1.   

Moving Homes Officer

9.1.1.   Sign up tenant to new tenancy & update NEC

9.1.2.   Send copy of tenancy agreement to rent support team, NHO and rent officer.

9.1.3.   Update Energy Angels portal to confirm new tenant is about to move in (automated).

9.2.   

Moving Homes Officer

9.2.1.   Raise order for specialist domestic gas contractor to reconnect gas supply, produce LGSR and commission gas heating (if required) 

9.2.2.   Escalate any snags outstanding to Repairs Clerk of Works

9.3.   

Domestic gas contractor

9.3.1.   Reconnect gas supply, produce LGSR and commission gas heating (if required) within 24hrs of call.