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Voids management

Voids management

This procedure is part of the Council’s Voids Policy. It sets out what needs to be done to get a void property ready for a new tenancy. The Voids Policy explains our approach to repairing and letting void properties to our residents, most importantly housing applicants, in a way that clearly sets out the standard of service that can be expected. This procedure on the other hand focuses directly on what needs to be done by Council officers and contractors, when and by whom.

Click here for the full guidance.

The housing management manual on updating Northgate.

Enhanced void works and exceptional circumstances

Enhanced void works, eg additional decoration will be considered in the following circumstances:

  •  Where the property is in a sheltered block;
  • Where the property is specially adapted for disabled people; 
  • If the property has substantial or offensive graffiti;  
  • If the property has a large stairwell and it is unreasonable to expect tenants to decorate (i.e. health and safety);
  • Where applicant needs assistance due to physical disability or age and no able-bodied member of their family is available to assist; and  
  • A larger property is being released and additional decorating is offered as an incentive (i.e. downsizing). 

 

Exceptional circumstances

From time-to-time council officers or contractors may encounter circumstances not covered in this procedure, and when this happens should seek guidance and authorisation for an alternative course of action from the appropriate senior manager (e.g. Head of Service/Director)

 

Last updated: 14 November 2024