Viewing and decisions need to be made within 5 days of an offer being made. The only exception is when works are not yet completed  in which case viewings and decisions should be made with 5 days of the handback date.

The NHO who is managing the resident is responsible for arranging and doing the viewing other than where the offeree is a client of allocations/pathways etc. In that case the officer who manages the property is responsible for arranging the viewing. For care leavers the viewing may be a joint viewing with the support worker.

When a void is accepted you should;

• Update the already updated DOA void event comment with an additional comment to say so. You do not need to amend the void status.
• Advise allocations so that verification can take place

When a void is refused you should;

• Update the already updated DOA void event comment with an additional comment to say so.
• Amend the void status back to CBL (from DOC) other than;