Please refer the the full guidance note (section 6) if you prefer to follow a step by step guide with images.

After agreement by the Housing Placements service manager;

Complete the DOA void event

• Find the void you need to update
• Click on Void Details
• Scroll down the page until you find the DOA void event
• Click on the burger to the left of where it says DOA which opens a drop down list
• Choose Update Void Event from the drop down list
• Complete the Event Date (today's date) and Comments adding in tenant's name, application number, reason for move and date agreed by Housing Placements service manager
• Click Save

If the DOA void event has already been completed by an earlier direct offer you can create a new one by clicking on the burger to the left and this time choosing Create Void Event.  Click on Event Code and choose DOA from the dropdown and complete the Event Date and Comments as above.

Update the Void Status to DOC

• Scroll to the top right hand side of the page and choose the burger to the right.
• Choose Update Void
• Click on Status
• Scroll down the drop down and choose DOC
• DO NOT ADD IN ANY COMMENTS as these may not be picked up
• Click Save

Adding in a result

• Find the DOA void event that your offer was added to
• Choose the burger to the left and choose Update
• In the comments field will be details of your offer already added.  To the right of the comment, continue the comment by adding in the date and the result of your offer.
• Choose Save

Remember to change back to CBL if refused.