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Decorating allowances

Everything you need to know about issuing decorating allowances.

Decorating allowances

We have an agreement with B&Q who supply redecorating items to tenants to buy decorating items through a gift voucher requested on their portal.  The current agreement started Jan 2024 is for 5 years with two optional extensions of one year each.    Allowances are generally given to new tenants (if their home hasn't been redecorated when void) or tenants who might have had decorations damaged by repair work carried out in their homes.  The latter are issued by repairs and improvements.

Click here to see the full procedure.

This gives more detail about the paying process than is outlined below and details about the management of the same scheme by colleagues in repairs and improvements.

Sending e-cards

Most redecorating allowances are now issued electronically to those with an email address.

Note the allowance only lasts for a year when issued in this way.

Using the webportal you can have a link emailed by the portal to the tenant.  The tenant then clicks on the link to a webapge/PDF which they can then either print off or display on their mobile device in store.

Alternatively, for tenants who would prefer having a hardcopy posted, you can download a PDF yourself from the portal and have this posted by Mailsmart.  The tenant then just takes this to store as they would have with a normal swipecard.

Instructions for doing both are here.  See sections 6 and 7.

Allowance amounts

Please refer to this page.

Cancelling e-cards.  

Please refer to the guidance in the link immediately above in section 8.

 

Common mistakes

Ensure that there is only an email address where the recipients email is asked for.  For example, only [email protected] rather than "Cath Armstrong <[email protected]>".  The second of these will generate an error message.  

 

 

 

Last updated: 28 April 2023