Gas recommissioning

All Camden properties have either a gas boiler or district/communal heating system. If needed detailed information is under the ASSET DETAILS on Rapid or under PROPERTY DETAILS on Northgate.

Individual gas boiler

• While a property is void a gas safety check/test is carried out, the gas capped off and the boiler decommissioned. This means the property has no heating and hot water.
• When a tenant moves into a new property, the heating and hot water will not be on until the boiler is recommissioned.
• During a tenancy sign up give your new tenant the relevant certificates including the CP12 gas certificate. This will have information about the mandatory checks carried out while the property was void.
• Advise your tenant that their boiler will need recommissioning to get the heating and hot water back on. This means they will need to be present at their new home with the keys to give access to a gas engineer.
• During sign up, advise the new tenant that they need to register with a gas supplier of their choice.  After that they need to phone Repairs on 02079744444 to arrange an appointment for the boiler to be recommissioned.  They will need to give contact details - name, telephone and/or mobile and the new address. The Repairs Team will raise the order and book an appointment for BTU to have their gas boiler recommissioned.
  
  

District/communal heating systems

• Carry out a sign-up as you would for an individual heating system.
• BTU will test from the meter to where the gas cooker is located.  It is the responsibility of the new tenant to get their cooker connected.
  heating contractor.
• Timescale is 24 hours from receipt of email.

Please note that the contractor is responsible for making contact with the tenant to make access arrangements, not the voids team.

For both gas boiler and district communal heating recommissions recommissions: Please call 0207 974 4444