The Hub
Our housing guidance site
All you need to know about how to end a tenancy.
There are legal processes that define how a tenancy can be brought to an end. This guidance explains what they are. It is prescriptive but only when it needs to because of what the law says.
Sometimes it is clear that prompt action is needed to bring a tenancy to an end (if a property has been abandoned for example). On other occasions it is a matter of judgement - taking into account that formal enforcement action often isn’t the best way to resolve an issue.
This guidance doesn’t cover making those judgements even though they are often not easy. It sets out the steps that are necessary once a decision has been made to take steps to end a tenancy. If in doubt about whether to take possession action talk it over within your team or with your manager.
Read the full guidance here.
Check the full guidance note if you think a tenant has abandoned their tenancy. Consider the other possibilities (could they be in hospital or prison for example) and investigate carefully before you take steps to repossess what might still be someone's home.
As long as there is very clear evidence that the property has been abandoned and the conduct of the tenant shows an intention to surrender the tenancy, we can force entry and do not need to take possession proceedings.
If we have a possession order and there is clear evidence that the property has been abandoned we can repossess without applying for bailiffs.
HIT are available if you need help.