Managed by the Strategic Rent Accountant, this team contains 3 teams.

Rent Accounting team.

Administration of;

• rent and non-residential accounts; including setting up revenue accounts and making refunds and balance transfers.
• insurance;
• TMOs;
• quarterly statement management;
• home loss payments;
• tenant refunds/compensations including heating; and
• recharges.

[email protected]

Central Rents team

Administration of;

• direct debits and rent payments;
• rent adjustments (salaries);
• cash adjustments;
• cash suspense management
• insurance payments;
• B&B hostel account management; including refunds for these.
• council tax voids management;
• issuing rent cards; and
• Northgate updates - rent changes (e.g for change in bedsize)

[email protected]

Leasehold Accounts Team

• Day to day banking and suspense.
• Process biannual billing for 10,000 leaseholders.
• Manage account processes: invoices, credit notes, adjustments, write-offs, journals, refunds for leasehold accounts.
• Handle processes related to RTB, End Leases, Rent to Mortgage.
• Manage Service Charge Loan System and banking.
• Process invoices and payments on leasehold accounts for external debt collection agency.
• Handle monthly, quarterly, and annual reconciliation.

[email protected]