This team is managed by the landlord services manager - service development and partnerships.

The team has a wide remit which includes;

• updating the tenants guide;
• revision of and consultation around updating tenancy conditions;
• overseeing various contracts such as the removals and storage contract;
• creating and revising guidance and procedures;
• benchmarking;
• updating various websites for housing management (for example, Camden website, essentials, Camden Living, this housing guidance website);
• attending (or chairing) various panels, for example, vulnerability panel, high risk panel;
• ad hoc project work, for example, assisting the introduction of Camden Living;
• supporting the work of the neighbourhood teams.