Managed by the Strategic Rent Accountant, this team contains 3 teams.

Rent Accountancy team.

Administration of;

• rent and non-residential accounts; including setting up revenue accounts and making refunds and balance transfers.
• insurance;
• TMOs;
• quarterly statement management;
• home loss payments;
• tenant refunds/compensations including heating; and
• recharges.

Central Rents team

Administration of;

• direct debits and rent payments;
• rent adjustments (salaries);
• cash adjustments;
• cash suspense management
• insurance payments;
• B&B hostel account management; including refunds for these.
• council tax voids management;
• issuing rent cards; and
• Northgate updates - rent changes (e.g for change in bedsize)

Leasehold Accounts Team

·       Manage account processes: invoices, credit notes, adjustments, write-offs, journals, refunds for leasehold accounts.

·       Handle processes related to RTB, End Leases, Rent to Mortgage, & Legal matters.

·       Oversee biannual billing for 10,000 leaseholders

·       Cancel direct debits

·       Manage Service Charge Loans

·       Handle monthly, quarterly, and annual reconciliation.

·       Manage set-up and closure of leases in Northgate.

·       Process related invoices, credits, adjustments etc