Managed by the rents and charges services manager this team contains 3 teams.

Rent support team.

Administration of;

• rent and non residential accounts;
• insurance;
• TMOs;
• quarterly statement management;
• home loss payments;
• tenant refunds/compensations including heating; and
• recharges.

Central rents team

Administration of;

• direct debits and rent payments;
• rent adjustments (salaries);
• cash adjustments;
• insurance payments;
• B&B hostel account management;
• council tax voids management;
• rent cards; and
• Northgate updates - rent changes (e.g for change in bedsize)

Heat charges team

Administration of;

• heating pool calculations;
• heat metering actual calculations;
• heat metering estimates;
• annual billing; and
• scale charges management.