General principles

• Confidentiality - we need permission to pass personal details to either party.
• Permission to inform P2 - if you have been asked not to approach P2 it may prove impossible to pursue.  However, others may have witness the nuisance including yourself.
• Make a record - file where others can find it.

Checklist for interviews

Although we deal with cases on a case by case basis, the following may prove helpful.

• Is there any relevant history?
• Is it the first report?
• Any support needs? 
• Has P1 already approached P2 about the problem and, if so, what happened?
• Is P1 happy for the council to contact P2?
• Is it possible to pop round and witness the noise?
• A visit might be helpful where the problem may be due to the structure of the building.
• What outcomes is P1 seeking? Discuss what the possible outcomes are.
• A diary sheet may help P1 record the dates and times of the noise in future and help assess the extent of the nuisance.
• If it will be helpful, provide a copy of the “Reducing noise in your home leaflet” to P2. Link at the top of this page.
• Can we discuss with P2 ways of reducing noise explaining the impact on P1?