The Hub
Our housing guidance site
- We have a clear understanding of our properties and our neighbourhoods.
- One trusted point of contact for our residents.
- A tailored service – not one size fits all – based on knowledge of residents’ changing requirements.
- We understand the predictable issues our residents encounter – and are able to respond proactively and reactively to them dealing not only with the presenting issues but also any contextual concerns.
- Our measures on how well we are doing relate to the service tenants want from their landlord, i.e. our purpose.
- We work to understand the root cause of resident’s problems or concerns & keep our residents updated whilst we’re working with them.
- We only do the value work; that is work that helps us achieve our purpose, staff will be encouraged to question the way we do things and suggest alternatives to better meet resident’s needs.
- We will continue to address the barriers in the system
- We have the skills knowledge and experience to understand and address the needs of residents with the power and time to help resolve issues when they present.
- We know which specialisms to pull in to meet demands – don’t hand off work