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Housing standards and policies

Housing standards and policies

This new page on the Hub lists (left hand side) the emerging policies with links to the full documents

Vulnerability Policy

As a social landlord, we have an important responsibility to support tenants experiencing vulnerability and promote their safety and well-being. 

This policy sets out our approach to working together with tenants to break barriers to services and reduce disadvantage they might be experiencing.  

The Vulnerability Policy set out our definition of vulnerability and explains how we will respond in a ‘person-centred’ way.  

Tenants can let any member of our Housing and Property service know about a life event or circumstance they might be experiencing and any adjustments they might need because of it. This will help us make changes to better meet their needs.  

Adjustments we can make to our services could include: 

  • Communicating via your preferred method of contact  

  • Speaking to a nominated advocate on your behalf  

  • Translation or interpretation e.g. braille, British Sign Language (BSL) 

  • Meeting at an accessible venue or outside of the home  

  • Ringing the doorbell multiple times during a visit   

You can read the policy here.

Last updated: 10 July 2025