For Camden Tenants

The quickest and easiest way to report damp and mould is by completing an online form which can be accessed here: camden.gov.uk/report-damp (this will bring up an online form).

Alternatively, residents can:

• Email [email protected] – we would encourage residents to attach photos and videos if they can.
  
  
• Speak to the Repairs Team on webchat, Monday to Friday, from 8.00am to 6.00pm (excluding bank holidays), at gov.uk/housing-repairs
  
  
• Text 07360 277 909 at any time. The Repairs Team will get back to them Monday to Friday, from 8am to 6pm (excluding bank holidays).
  
  
• Telephone 020 7974 4444 (option 3), Monday to Friday, from 9am to 5pm (excluding bank holidays). Outside of these hours, call 020 7974 4444 if they need to report an emergency repair.

Residents can report damp on webchat or by text in over 100 different languages, so we can encourage residents who don’t have English as their first language to use this if it makes the process simpler for them.

There is a leaflet for residents about mould and damp here  and here is a link to Camden's webpage about damp and mould Housing repairs - Camden Council

Once the resident has reported damp, our Repairs Team will visit their home within 10 working days (excluding bank holidays) to assess the damp and mould, agree next steps and arrange for any repairs to be fixed.

 

For Private Rented Sector Tenants

Support the family to follow the process from the Camden Private Rented Sector Team website here:

Repairs - Private Renters in Camden - Camden Council

There are some helpful letter templates to report damp or mould to landlords on the Shelter webpages here:

How to report repairs to a private landlord - Shelter England

If the landlord or managing agent does not carry out any action, takes too long to act on your report, or if you feel the current living conditions are causing a significant risk or hazard to the family, you can contact the Private Sector Housing Team. 

email: [email protected]

tel: 0207 974 5969

online reporting form (links to an email address): Report a hazard in your privately rented home - Camden Council

 

For Tenants of Other Social Housing Providers in Camden

Find the housing association website on this link Housing associations - Search Results | Cindex (camden.gov.uk)

Do a search on their website for 'repairs' and follow that procedure.

If the housing provider does not carry out any action, takes too long to act on your report, or if you feel that the current living conditions are causing a significant risk or hazard to the family, contact the Private Sector Housing Team (they can support with Housing Health and Safety Rating System assessments regardless of tenancy type): 

email: [email protected]

tel: 0207 974 5969

online reporting form (links to an email address): Report a hazard in your privately rented home - Camden Council

 

General Advice

This webpage from Citizens Advice on damp or mould repairs also gives helpful information and advice to share with the family: 

Repairs - damp - Citizens Advice#