If an individual is not able to manage their Direct Payments through the pre-paid card, or would prefer not to take on the full administrative responsibility associated with making payments, they will be offered an option of managed payroll.

Using a managed payroll, the individual does not hold the Direct Payment funds; payments are made to a separate bank account held by an independent organisation who then make payments on the individual’s behalf. Managed payroll providers are only authorised to make payments as per the individual’s instructions. The individual retains control over their care and is responsible for managing the funds.

Managed payroll is not a suitable way of providing a Direct Payment for an individual who has been assessed as lacking the mental capacity to make decisions relating to support. In these situations an authorised person would be required, via a best interests meeting.