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Financial Support

Financial Support

Changes in the economy have had an impact on people's finances. There is support for residents in severe financial hardship and who can't afford necessities to live. Support could be through internal schemes or referrals to external support including grants.

Help with energy costs

There are a number of schemes/grants that provide support with energy costs:

Warm Home Discount Scheme

 

What it is - The Warm Home Discount Scheme is a one-off £150 discount off your electricity bill.

If you’re eligible, your electricity supplier will apply the discount to your bill. The money is not paid to you. You’ll usually get the discount automatically if you’re eligible.

Who is eligible

If you live in England and Wales, you qualify if you either:

  • get the Guarantee Credit element of Pension Credit
  • are on a low income

Find out more details from the Government website: Warm Home Discount Scheme 

 

Water bill support

 

Thames Water offers support with paying water bills for eligible customers. 

WaterHelp is a 50% discount on your water bill if you qualify.  

Eligibility: If your bill is more than 5% of your net income, you may be eligible for WaterHelp. This is also dependent on the number of occupants at the property.

Find out more details and how to apply on the Thames Water website: WaterHelp

 

WaterSure is a means-tested bill cap scheme for customers who are on a meter and struggling to pay their bill.

Eligibility: someone in your household must receive a means-tested benefit. You will also need to have a water meter and either:

  • A medical condition that requires extra water or
  • Three or more children under the age of 19 living at the property making you eligible for child benefits

Find out more details and how to apply on the Thames Water website: WaterSure

 

Further support

 

Camden Council website offers advice and tips for residents  on how to reduce their energy bills: Reducing Energy Bills

Residents can also be referred to WISH Plus for energy, debt and income support.

 

Last updated: 29 October 2025