For advice and information about new and existing benefits claims, the DWP (Department for Work and Pensions) are contactable between Monday and Friday, 9am to 5pm.  

Phone calls to the DWP are free of charge.

DWP Disability Service Centre

Contact the Disability Service Centre for advice and information about a claim already made for the following:

PERSONAL INDEPENDENCE PAYMENT (PIP)

• Phone: 0800 121 4433
• Textphone: T0800 121 4493
• Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
• British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet

DISABILITY LIVING ALLOWANCE (DLA) - if you were born after 8 April 1948

ATTENDANCE ALLOWANCE

• Phone: 0800 731 0122
• Textphone: 0800 731 0317
• Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
• British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet

Further information about how to contact the Disability Service Centre is available. 

DWP Jobcentre Plus

Contact Jobcentre Plus for new and existing benefit claims, and changing or cancelling an appointment.

NEW BENEFIT CLAIMS, such as New Style Jobseeker's Allowance

• Phone: 0800 055 6688
• Textphone: 0800 023 4888
• Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 055 6688
• British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet

EXISTING BENEFIT CLAIMS, such as Jobseeker's Allowance, Income Support, Incapacity Benefit, Employment and Support Allowance

• Phone: 0800 169 0310
• Textphone: 0800 169 0314
• Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0310
• British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet

UNIVERSAL CREDIT

• Sign in to your Universal Credit account
• Phone: 0800 328 5644
• Textphone: 0800 328 1344
• Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644
• British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet

Further information about how and what to contact Contact Jobcentre Plus for is available.

Camden Adult Social Care's Welfare Rights Team

If you are helping someone with a benefits issue and they require further advice, consider making a referral to ASC's Welfare Rights team. 

If you have any questions about benefits or how the Welfare Rights team can support, contact the Welfare Rights Service Manager, [email protected].

Resources for further benefits advice

For residents that are not eligible for support from Camden Adult Social Care's Welfare Rights Service, the below resources provide information about other services that can be signposted to. 

Camden Care Choices website provides further information about benefits and services that offer support

Camden Advice Network are 12 organisations that provide free and independent advice to Camden residents. Camden's Cost Of Living Crisis Fund is available to residents experiencing severe financial hardship. To find out how the Fund can support a resident, contact any of the 12 organisations in the Network. 

Government's Benefits webpages provides general information and benefit advice.